Sidi H'Mad Ou M'Barek Hotels

"Staff was really nice, hotel was accessible and clean. Food wasn’t great besides the Moroccan restaurant which wasn’t included in the half board. The main issue seemed to be the communication amongst the staff, we were told a lot of different things by different people, super inconsistent. This wasn’t anyone’s fault, again, staff was lovely, spa was great, but there were lots of little things, missing towels in room often, the bar not serving cocktails when more than a few people are in there, etc. Not a 5 star hotel at all but it wasn’t bad, won’t be staying here again though. "

"Food was good and facilities and space were really nice. Service is grease only if give most staff tips. On top of cost for the accommodation even if you pay full inclusive, it helps giving tips if you want a good service. We had to change rooms as there were cockroaches everyday since we got in. Second room was better but if you call reception, they would normally ignore requests or forget. Overall was ok but it’s not the usual 5 star hotel we have been before. It’s more a 4 star hotel. "

"We had an excellent time, loved the hotel and the staff were very helpful. The lady who runs the outside pool area is wonderful, as are the life guards, both work very hard to find loungers for you and ensure you have a good time. We stayed in a villa which was nice and peaceful. We would like to visit again"

"White beach exceeded our expectations. Friendly greeting in amazing huge reception area Beautiful grounds running down to promenade & amazing long, wide “surfers paradise” beach. Room was large and spotless. Great bathroom / shower. Good WiFi. Dining / all inclusive was fantastic - food was top class both in options & quality. Incredible meat dishes, lots of fish and seafood options. Moroccan style food available every day and desserts made as you watched A la Carte meal at Azha was great - they really looked after us with petals on the table & a cake for my wife’s birthday. It was so peaceful & quite around the pool area, perfect for R&R. There were activities for those who wanted them but they didn’t disturb the peace. The gates open onto the seafront promenade - its one hour walk to Taghazout village but so worth it... or just stroll on the wide sandy beach. Fantastic !! There are two large indoor bars. One holds entertainment every night. We enjoyed one dance night and the Moroccan show but you could go every night if you wished. Bars had OK range of local cocktails and drinks from 10am poolside to midnight in main bars. it felt like proper all inc. Poolside Food Court has tasty snacks all day inc delicious freshly made pizzas. The only thing we didn’t like was the tour manager Abdul. He pounced on us at check in & later wanted cash only for tours we ended up booking for under half the price on line. Overall: Amazing friendly hotel - we loved it."

"We had a lovely stay at Paradise Plage. The lobby area pool and common areas are beautiful. The gym is nice and surf lessons were great (though quite expensive). Yoga was also expensive and the only class that was more of a workout was at 7 am unfortunately too early for me. The room itself , however , is quite dated and feels a bit dirty. There is no ventilation in the bathrooms so there is black mildew in the showers. The shower head is also not great. There were ants in the bathroom, living room and bedroom. The food was just average, similar to a 3star property in the uk. There aren’t any good supermarkets near by so dining options are very limited. The pizza was nice, I didn’t enjoy the coffee from the machines at breakfast. The staff were all very friendly and worked very hard, they definitely tried their best though service was slow as the hotel was busy when we stayed. "

"Tried to make an appointment for a message no time was available. The magnesium pool was not available, so didn’t check the spa. Adult pool was very nice, clean and quiet."

"Despite its premium pricing by Moroccan standards, this hotel fails to deliver a true five-star experience. Service is slow, inconsistent, and often inattentive, with management appearing overly focused on delegation rather than actively supporting operations. A more hands-on leadership approach is clearly needed. The beach service was particularly poor, with staff rarely engaging guests and even displaying unprofessional behaviour during a heated staff dispute. The adults’ pool area also felt neglected, with disengaged lifeguards and little effort to manage sunbeds or maintain cleanliness. Dining lacked consistency, from unclear service standards to disorganised breakfast operations, where guests were left confused and staff appeared idle. The ongoing issue of birds entering indoor dining areas further detracts from the experience. While food quality is generally good, prices are high compared to better local alternatives. Water pricing is excessive, especially given prior communication suggesting it would be complimentary. In a hot climate, the lack of accessible free water feels particularly unreasonable. Overall, while the property is visually impressive, service shortcomings significantly undermine the experience. With stronger leadership and clearer standards, the hotel has potential, but currently falls short of expectations."

"The toilet seat in my room was completely broken - both parts - making it very uncomfortable to use. A plug socket to the left of my bed was not screwed in making it very dangerous to use. Although I arrived at the property at 6.30pm there was nobody on reception that could speak English For some reason the web-form I had to complete for registration didn't work, even though I was instructed to try it 4 times. This had to be completed manually in the morning!"

"Beautiful new hotel apartments, very nice staff, excellent spot and convenient access to Radisson Blu on beach. "