"Room was supposed to be a privilege room although looked nothing like picture was much smaller and balcony wall paint was coming off, air con did not work it just made the room hotter so had to sleep with patio door open all night. The pool bar was hardly ever staffed and a lot of people complained about this. In all bars drinks were served in paper cups, as never enough glasses left. There were never enough pool towels for people at the pool. Went to the spa which was not clean disgusting mould dripping from the roof into the heated pool. Food in Italian speciality restaurant was over cooked and dried out, Moroccan restaurant food was very bland. Main buffet was nice but repetitive. ended up with extremely bad stomach bug on last day which could have been down to the mould dripping in spa pool, or food who knows? The beach photos on the website bear no resemblance whatsoever to the sad row of beds on rocks with umbrellas propped up against the sea wall. When I queried with the staff in reception about the room we had received they were extremely rude and could not have cared less. All in all quite a disappointing experience and definitely would not rate 4 star as per Hotels . com website "