"This is probably my fifth or sixth time staying at this property when visiting Japan. I genuinely enjoy staying here for many reasons, which is why I continue to return. However, there were a couple of experiences during this stay that led me to remove one star:
Upon arriving early, I stopped by the Information Desk to inquire about the possibility of an early check-in. There was young man there and although he noticed me standing nearby, trying to determine which desk to approach, he did not acknowledge me or offer assistance. When I approached the desk, the way he spoke was curt and came across as arrogant.
The housekeeping staff generally does a good job, and the employees are always polite when I pass them in the hallways. However, I noticed that some staff members were having rather loud conversations while working in the hallways, particularly in Chinese. I would encourage the team to be mindful of noise levels, as guests may be resting or sleeping in their rooms.
On another occasion, I noticed an employee laughing while looking at her phone. She was so engrossed in it that she did not notice me approaching until I was right beside her. Once she realized guests are nearby, she apologized and put her phone away."
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