"Property is very nice. Rooms are very large for Japanese rooms. The staff in the reception area were nice but at the same time gave a weird vibe. The hotel itself had a stuffiness of “old money” . Even though the restaurant in the hotel was well reviewed we had a bad experience there. Drinks were messed up as was the servicing of the food. The experience was not good at all. To the point that we cancelled the second reservation that we had in the Japanese restaurant at the hotel. We all got massages and those were very good. Overall, had hoped for a better experience considering it was a five star hotel."
"Best stay ever in Yokohama, thanks to Hasegawa 하세가와 가쿠. He is incredibly sincere, attentive, and caring. It’s clear that he is truly dedicated to his work and takes great pride in being a hotelier. His exceptional service made my stay memorable. I look forward to coming back whenever I need to use Haneda Airport."
"I’ve stayed at this hotel 5 times now. Always feels great to arrive here. The rooms are cozy with a warm vibe. Has the best coffee as well. Great views and location is perfect. Highly recommend staying here."
"even though it wasn’t in the best area, it still felt safe. it’s also close to the station and many shops which was nice.
the hotel was clean and the staff was so nice and helpful."
"Location is very convenient, 3 mins walk to Yokohama station NW exit. About 45 min from HND. Many stores, restaurants nearby. Room is very compact for 3 people. Breakfast is good but almost same daily. Affordable for family."