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East Bourne Resort & Spa

4.0 star property
Hotel in Shimla with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for East Bourne Resort & Spa

Exterior
Indoor pool
Exterior
Minibar, in-room safe
Minibar, in-room safe

Reviews

5.6 out of 10

Popular amenities

  • Spa
  • Hot Tub
  • Bar
  • Room service
  • Breakfast available
  • Pool

Room options

Super Deluxe Room

Highlights

TV
Coffee/tea maker
Minibar
In-room safe
  • Sleeps 2
  • 1 Double Bed

Superior Room, 1 Double Bed

Highlights

TV
Coffee/tea maker
Minibar
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe

Deluxe Room, 1 Double Bed

Highlights

TV
Coffee/tea maker
Minibar
In-room safe
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Map
Near Bishop Cotton School, Khallini, Shimla, Himachal Pradesh, 171002

Getting around

  • Shimla Station - 18 min drive
  • Shimla (SLV) - 55 min drive

About this property

East Bourne Resort & Spa

Upscale hotel near Mall Road
At East Bourne Resort & Spa, you can look forward to a terrace, shopping on site, and a coffee shop/cafe. Treat yourself to a body treatment or a massage at Maples, the onsite spa. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. In addition to a garden and a hair salon, guests can connect to free WiFi in public areas.
Additional perks include:
  • An indoor pool
  • Free self parking
  • Breakfast (surcharge), a roundtrip airport shuttle (surcharge), and free newspapers
  • Barbecue grills, a banquet hall, and a billiards/pool table
Room features
All 72 rooms have comforts such as 24-hour room service, in addition to thoughtful touches like safes and minibars.

Languages

English, Hindi

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: INR 70 per person
  • 3 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • The Reef
  • The terraces

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Fireplace in lobby

Room amenities

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Safe

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 7000.00
  • Christmas Eve (24 December) Gala Dinner per child: INR 2500.00
  • New Year's Eve (31 December) Gala Dinner per adult: INR 7000.00
  • New Year's Eve (31 December) Gala Dinner per child: INR 2500.00

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately INR 70 per person
  • Airport shuttle fee: INR 2500 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

East Bourne Resort
East Bourne Resort Shimla
East Bourne Shimla
East Bourne Hotel Shimla
East Bourne Resort And Spa
East Bourne
East Bourne Resort And Spa
East Bourne Resort Spa
East Bourne Resort & Spa Hotel
East Bourne Resort & Spa Shimla
East Bourne Resort & Spa Hotel Shimla

Frequently asked questions

Does East Bourne Resort & Spa have a pool?

Yes, this property has an indoor pool.

Is East Bourne Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at East Bourne Resort & Spa?

Self parking is free at this property.

What time is check-in at East Bourne Resort & Spa?

Check-in begins at noon.

What time is check-out at East Bourne Resort & Spa?

Check-out is at noon.

Does East Bourne Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of INR 2500 per vehicle applies.

Where is East Bourne Resort & Spa located?

Situated in Shimla, this spa hotel is 0.3 mi (0.5 km) from Tara Devi Temple and within 3 mi (5 km) of Mall Road and Kotkhai Palace. Lankra Veer Temple and Sidh Baba Ka Mandir are also within 3 mi (5 km).

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East Bourne Resort & Spa Reviews

Reviews

5.6
Rating 10 - Excellent. 2 out of 13 reviews
Rating 8 - Good. 3 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 4 out of 13 reviews
Rating 2 - Terrible. 3 out of 13 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convineant and clean hotel

Our stay was good... the staff is really good and helpful...

8/10 Good

VISHAL, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay

This is a very good hotel , All staff were helpful and polite. We could not fault anything and would highly recommend it. Nice hotel, good size family room, good breakfast for families

6/10 Okay

Mrinal, MUZAFFARPUR

Liked: Cleanliness, room comfort

FAIR HOTEL

I WAS REALLY SATISFIED STAYING IN THIS HOTEL. BUT PLEASE ARRANGE TO CHANGE THE METHODOLOGY FOR PAYMENT FOR ROOM SERVICE FOODING AS IT SHOULD BE CHARGED DURING CHECKING OUT AND DO NOT CAUSE DISCOMFORT BY EVERY TIME ASKING FOR EACH TIME ROOM SERVICE FOODING.

2/10 Terrible

CHETAN, MUMBAI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

PATHETIC ROOMS AND OVERLY PRICED FOOD AND BREAKFAS

THE HOTEL WAS BOOKED ON EXPEDIA AND CHARGED TO CARD WITHOUT ANY PRIOR INFO INSTEAD OF A GUARANTEE AND ROOMS GIVEN INITIALLY WERE LOUSY AND DIRTY AND WORSE THEN EVEN DORMS AND ON DISCUSSION AND ARGUEMENTS IT WAS CHANGED TO BETTER ROOMS HOWEVER THE FOOD WAS EXPENSIVE WITH NO TASTE AND BREAKFAST EXORBITANTLY CHARGED AND EVEN KID OF 5 YRS CHARGED EVEN WITHOUT EXTRA BED AND RACK RATES WERE LOWER THAN OFFERED BY EXPEDIA.IT WAS DISGUSTING EXPERIENCE EXCEPT SOME ACTION BY ITS GM MR ARORA TO OFFER NEW ROOMS THAT WERE GOOD

4/10 Poor

krishna, India

Disliked: Room comfort

Can improve

TV was fuzzy. Fan did not work and had to be replaced. Bed was squeaky with springs and not a restful sleep. Restaurant was good with a good view. . For a guest to pay to use the swimming pool was absurd. An overpriced hotel for the service.

4/10 Poor

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

East bourne - Not worth the price

1) The rooms there are very small and no view from the window, nearly half of the rooms the window opens in the common area where all the people pass by so you can't open it. and there is no open space 2) The bathrooms are small, no bath tubs and the hot water not available for 24 hrs. 3) The food is too costly just think a plate of idli costing Rs . 235 + Tax, the resort is at a location where you can't find anything else to eat. 4) The cab is provided once in a day to reach the mall but the pick up from the mall is at 8pm which is too early. Over all not worth for the price and please do confirm if the booking is being informed to hotel as in my case the hotel was not informed and i could check in only after sending them the booking receipt on email, i was lucky as the hotel had 1 room left on that day. i would in no case book that hotel again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience

Horrified to know superior room had no windows and false air conditioning unit hanging. Very bad experience

10/10 Excellent

SK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very relaxing place and staff are well trained

pretty good!

8/10 Good

Vinod Pande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheerful!

East Bourne Resort is a little away from town but a very good family destination. Its has an extremely cheerful atmosphere. The beautiful garden & the lovely flowers in the middle of the resort is a treat and washes away any deficiencies the Hotel may have. some updradation/renovation is definitely required. On the whole a pleasant stay.

2/10 Terrible

Pankaj, New Delhi, Delhi, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pathetic Stay and Zero value for money

Extremely Horrible. Beds and mattress are in bad shape, no outlet for toilet air with the result room stinks, very expensive stay, dinner expensive @750 INR per plate per person. You have to call multiple times to avail service. Staff for managing movement / vehicle parking are a confused lot. Broke my car handbrake and did not have the courtesy to even ask if they can do something about it. Front desk struggled to figure out if an expedia guest booking was available for me. Zero value for money. I got the impression that they were interested in making me a hotel member. Will not recommend wasting hard earned money at this hotel. Better check in at either a cheap hotel for a bed or good five star with almost same rates but better service.

4/10 Poor

Darshit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Style without substance

I had booked two Super Deluxe rooms for two nights. I share the bitter experience:- 1. Poor correspondence. Despite several emails (attaching all the emails, invoices and vouchers from Hotels.com) the hotel dint confirm my booking. All throughout the journey I was under tension. 2. Hotel lobby looks good and the garden had beautiful flowers. 3. Wrong category of rooms allocated. 4. Issues with the Super Deluxe Rooms - My room had various issues. Patches of wallpapers stuck and also peeled off at various places. The walls were stained and wet. Bathrooms light not working. The controls for both showers were broken. Door frames broken and cracked walls. Gaps in the main door enabled people standing outside to hear our conversations. The fan/airconditioner controls were not working (during summer). Bad furniture quality. Toiletries and dental kit not provided. 5. Pathetic Service - I immediately asked for change of room. However, I was told that rooms were not ready and I will be shifted to new rooms as soon as I arrive after visiting the mall road. 6. Finally after a bitter argument with the staff, manager, etc. I was allocated another rooms, which weren’t cleaned after the erstwhile occupants left. Noise due to work going on right outside our room. Ruined my family’s mood and we were mentally throughout our stay. 7. Multiple issues in the hotel. Please abstain from staying in this hotel. Photographs posted on tripadvisor.com.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

East Bourne

Excellent hotel to stay in Shimla with good facilites ........ I personaly recommend this hotel to every one

4/10 Poor

Sumit, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

The east Bourne hotel in shimla

Hotel is beautiful .rooms r huge n clean , but the staff's there are very rude ... Managers on duty don't come to the phone n they react very very slow to needs ... I will never ever wan to stay thr again cus of the service the said thing the hotel is so beautiful but the staffs r just not bothered , I had 3 rooms thr n we bought a pizza bak , they told me thr's no food allowed from outside , come on it was just a pizza , n we had to wait Like 20 mins for a taxi .... Futhermore it's not worth the price ....