Shibetsu Hotels

"Fabulous amenities and top onsen"

"Clean and well appointed room for 3pax. One of the Jap reception staff are not friendly and seemed unwilling to help. Breakfast are the same everyday. For us who stayed 5 nights, would be good it they can change every other day. Location is great. Plenty of food choices around. But make sure to make reservation for the popular restaurant and also be aware that some establishments are foreigner unfriendly. "

"The convenience store in the lobby is …convenient!"

"Room was clean, breakfast choices were very good. The staff were helpful and the hotel is positioned in the centre of town convenient to transport, shops and cafes."

"Friendly and helpful staff. Ease of ski bus. The sauna was great too. "

"The room was small, but that was to be expected. It was clean and had all the we needed. The staff was very kind and helpful. The breakfast was surprisingly decent, considering it was free. Overall, great value for the price."

"If I could give zero stars I would. I could give a list but I’ll simply just say that after our first night of a 4 night stay my wife became ill and we were instructed by her primary care provider to move from this remote location to a place closer to definitive medical care. We had to cut our stay short after the first night. The hotel said that because we booked through Expedia/Hotels.com that they couldn’t issue a refund… I had purchased trip insurance through Hotels.com and they denied our claim because we didn’t visit a doctor in Japan in person… This hotel is an hour or more away from any restaurants and they only take reservations for their restaurants days ahead… there was no food when we arrived so we ate microwave cup of noodles for dinner… in Japan… I did not recommend this hotel and I do not recommend booking through Hotels.com"

"Really good place for a good typical Japanese stay with the outstanding mixed outside onsen bath, the traditional rooms, and the delicious buffet breakfast with a very large selection of really yummy Japanese food. Also conveniently located next to all the Sounkyo attractions, and a 7/11 if you want to eat your own food at the hotel snack are."

"Excellent location. "