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Top Shepton Mallet Hotel Reviews

Bristol Marriott Royal Hotel

4/10 Poor

"Upon arriving at the hotel and checking in at approximately 3:00pm, I was advised that my room was not yet ready. Whilst delays can happen, this was only the start of a very disappointing experience. I was also informed that the air conditioning was not working throughout the hotel. My room (1201) was extremely hot, and the window could not be opened, making the room very uncomfortable. I requested a fan on two separate occasions, however no fan was ever delivered. In addition, the shower in my room was not functioning correctly. The water was only running cold, and the shower head was spraying water over the shower screen and onto the bathroom floor, leaving the floor extremely wet and slippery, creating both an inconvenience and a potential safety concern. Furthermore, the electric vehicle charging provision was wholly inadequate. There were only two charging points available despite there being eight designated spaces, which added further frustration during my stay. Overall, this experience fell well below the standards I would expect from a luxury hotel. The combination of the lack of air conditioning, failure to provide the requested fan, defective shower facilities, and inadequate charging provision significantly impacted my stay and left me extremely disappointed."

The Gainsborough Bath Spa

8/10 Good

"My wife and I recently stayed at the Gainsborough that was a lovely experience. However, when my wife booked a Spa treatment the hotel refused to honour the guest 20% discount as we had book our stay through Expedia. Very disappointing to feel although a hotel guest we were treated differently !!"

Majestic Hotels Bristol

10/10 Excellent

"We arrived late but were looked after at reception by the check in staff. Our room overlooked the floating harbour. It was spacious and very comfortable. It was very good value for money. Our only criticism was that we did not know that parking had to be booked in advance. That didn’t adversely affect our plans."

The Thatched Cottage Inn

4/10 Poor

"From the outside the property is beautiful. Our room was clean, and relatively comfortable. The bar lady ‘Liv’ was amazing, couldn’t do enough to keep the customers happy. The interior is very run down, it could do with being updated. The furniture in the beer garden was very tired and some chairs were not suitable to sit on. Our evening meal was lovely. In the morning the included continental breakfast consisted of 3 choices of cereal and bread for toast. There was only a few mismatched bowls on the table and a few spoons chucked next to them. The bread was just placed next to the toaster, there was melted butter in a bowl for all to use, the jam was also in a bowl. The coffee was loose in a bowl, some tea bags, and no sugar. The cooked breakfast that my husband had was really good. There was only the chef there and he came across quite rude when asked for sugar etc. I had my toast in a bowl as there was no plates. It really is a shame as it looked such a lovely place, it was by far the worst place we have stayed."

Hampton by Hilton Bath City

10/10 Excellent

"Good location. Excellent breakfast. There's no parking at the hotel. Also, no discount on city parking. The receptionist recommended Southgate parking, which is a bit far. The room is compact and newly renovated. It was extremely hot outside during our trip. The built-in air conditioning in the room worked perfectly. I recommend it."

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