Shapinsay Hotels

"Very thin walls, we could hear everything! Also, a bit of better customer service training would be a good idea…. "

"Clean and modern rooms "

"The room was spotless, very friendly staff,close to town centre. "

"Functional and practical"

"The hotel closed all food and beverage service. There was a notice on their website but no notice on Expedia. The surrounding town was largely closed too, so being without food options was not acceptable. The hotel emailed to confirm my reservation. I complained and asked for a cancellation and refund. They never answered. As the cost was prepaid, I guess I will not get my money back. Ultimately we booked into a hotel in Kirkwall. This was a shockingly bad experience. I would urge everyone to avoid this “hotel”."

"The room was great! Tea, water and hot chocolate complementary in the room. Great restaurant with a separate pub. The staff were the major highlight! "

"Friendly staff, nice pub, delicious breakfast. Clean and quiet rooms. Location near the ferry terminal."

"Wonderful warm family atmosphere, great renovated rooms, excellent breakfast. Good location with a short walk to the center of Kirkwall and convenient parking. "

"Ideally located hotel. Friendly and helpful staff "