"The "continental" breakfast was abysmal. Sausage patties microwaved to the point of being too hard to eat, eggs that tasted like the inside of a pillow. There was options of cereal, with no milk. There was a waffle maker, but the entire time we were in the dining area, it never became available. They put us in the wrong room, then claimed it was the same price as the one we paid for so it wouldn't make a difference. The staff was very rude on the night shift, to the point of yelling and lecturing my children for waiting for me by the pool. There was no indication for when the pool opens or closes. When we returned to our room one evening, the entire room smelled like cannabis, with people smoking on the balcony. Upon calling the front desk from my cell phone (because there were no hotel phones in the room) staff said they would talk to the people in an irritated voice like I was disturbing her night, the situation was never resolved. Two towels were provided in the room, and when my son went to inquire for more, no one was available, so we had to use pool towels that were kept in a bin outside. I also hsd originally purchased 3 nights, but ended up checking out after the second (by checkout time) but they refused to refund me the room for the additional night we paid for and did not stay. Overall, this was the absolute worst hotel experience I've ever had."
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