Seward Hotels

"I booked a 5-night stay but left after 3 due to billing issues and how I was treated. When I arrived, the front desk associate, Catherine, told me she would check me in day by day instead of for the full stay because “it’s easier.” However, my card was charged in full the first night—and then charged again daily, causing multiple unauthorized charges. I was even locked out of my room for an “unpaid balance” despite already paying. When I tried to resolve it, management KELLY PATEL(General Manager) escalated the situation, being confrontational. The Office Manager (ALYCIA MADSEN) arrived and did not take the time to speak with me or understand my concerns before making decisions, then threatened to call the police, and told me to leave without hearing my side. As a woman of color, I felt disrespected, unsafe, and unfairly treated. I had to leave and book another hotel. Do not recommend. On top of that, the room itself was not clean, the smoke detector was missing with wires hanging from the ceiling, there were minimal outlets to plug in devices, and the WiFi was unreliable. "

"Room was clean. Bathtub floor was extremely slick. Almost fell several times showering. Upstairs guest could be heard walking around. Everything seemed to be in nice order."

"The property was clean and well maintained. The girl at the desk was amazing. My dogs were allowed and welcomed. Great place to stay. It was right off the hiway, so very convenient. "

"Every thing was great , front end staff very nice. Only problem was the cleaning staff the morning we departed out of room 213. She was at the door and we was telling her the person that had the room prior to our stay left a women’s top. She wouldn’t listen only said, in English. I don’t speak English. Really??? Service staff should be required to know English . What if I was having a heart attack??? Could she help me then? She just walked away . "

"Very overpriced for what it is. Extremely basic room, rock hard bed, old dollar store flat pillows, heat absolutely blasts & overheats the room. Ac will only run for 5 seconds every 30 min or so to cool it down if its chilly outside. The door was left open for 30 min with ac on in 40 degree weather & the room was still over 70 degrees. I was forced to sleep without sheets or blankets because it was so warm. Next time i will sleep in my car or drive the 25miles to the next hotel.. not worth it at all"

"Clean, comfortable, and entirely adequate for my needs. No frills. Priced right for an extended stay. Staff was kind and very accommodating."

"Nice "