Serracapriola Hotels

"The property is walking distance to ocean with great restaurants and bars nearby. Check in was quick though we were taken by surprise of added fees for linen per person. I did go back to read Expedia property details and this is stated as part of additional fees. I would not have reserved this room as it was already overpriced without added fees. After they showed us to our room we were told we would be given WIFI info. While a password was provided, it did not work. We asked 2 times and were given the same information each time and never gained access. The room itself was lacking in cleanliness and hygiene. We had to call for help and staff was very upset about this. We were in the dark because the lightbulb was not correctly installed. The shower handle had fallen off when it was turned on and scalded my hand when trying to shut it off ultimately flooding the bathroom. We asked to get this issue fixed too. The maintenance person yelled at us the entire time he was fixing stuff around the unit. We felt unsafe at this point but had no where else to go so we stayed the night. Upon checking out, we were verbally harassed and called imbecile because we left the key on the table in the room as they had instructed us to do. It has been the WORST hotel experience in all of my travel history. STAY AWAY from this place. I am concerned that EXPEDIA would allow this property be listed with as many safety hazards and nonexistent customer care. "

"Great location Clean, small space but nicely done Would stay again, great price "

"While the evening staff was very welcoming and the room large, everything else in this hotel was extremely disappointing. The shower was tiny and the water flow was hardly a drizzle. The room was basic and the furniture - old. Breakfast was basic compared to standard Italian hotels, and most tables in the restaurant were filthy with leftovers and crumbs from previous guests. I definitely do not recommend this place. "

"Positives: service was fast and friendly. Nicola was very helpful of where to visit in LUCERA and help with luggage. Breakfast pastries were fresh and coffee great. Negatives: the location is a10 minute car ride to town and nothing is around (except unfinished building). Landscaping needs to be cleaned up to give the look from the photos. Any noise in the building is noticeable in the room, even chairs moving and low voices. I picked because of the positives reviews, which I think are out of date."

"Out in an industrial area with nothing to do. Room and facility nice but bed hard as a rock"