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"The facility was as beautiful as advertised. Staff was very accommodating and helpful. The kids club was excellent. So much so that it was always a battle to pick up our son because he loved the staff so much. Overall a great experience!"

"Currently here again in Masmavi - our 8th visit. Can't wait to book again next year. The hotel, the food and everyone that works in Masmavi have made our holiday amazing again! Special shout out to Guest Relations Ulas Yaman and Serdar who were super efficient and any issues resolved immediately. The two tennis coaches were simply fantastic - Emre and Engin. Their tennis lessons are of a very high standard and off the court they're the nicest guys you could meet. And lastly our lovely room maid Ozlem - very efficient and friendly - never stops smiling. We will definitely be back next year - thank you Masmavi!"

"Great hotel with nice heated pools, aquapark and restaurants. Food is truly amazing. We choose pool room and have 2 kids and I don’t recommend these rooms if you have kids. The hotel is huge and hard to walk to pools, beach and other areas from these rooms. Buggies are not available all the time. In fact, for 2 days we couldn’t catch a buggy without waiting at least 20 mins. Other staff helped us a few times to get around and they also helped us complain about this. Next days buggies were fast and efficient. Also, our room pool was not clean when we arrived, next day we asked for it to clean and it was taken care of. Overall great hotel and highly recommend but we had room specific issues. I wouldn’t choose this kind of room again with my kids."

"Good hotel for children"

"Everything was absulutely amazing. We loved the food, room and service. Thank you hope to come back again."

"100% book this place. We stayed in the superior duplex swim up rooms and they were excellent and having a heated pool really helped in April. Also a heated water park for the kids was brilliant. Staff are amazing as well. Place was out of this world."

"The "

" Extremely Disappointing Cleanliness at Rixos Park Balek - Room 2166 stay from 5th to 10th Apr I must express my extreme dissatisfaction with the cleanliness of my room during my stay. The standards were simply not up to par. Specifically, there was a noticeable and strong stench coming from the toilet, which was highly unpleasant. Additionally, the floors were dirty, indicating a serious lapse in housekeeping. I expected a much higher standard of hygiene from a resort of this caliber, and unfortunately, this experience fell far short of expectations. I hope management takes immediate steps to improve the standards. "

"Fantastic hotel especially for young children"