Verified
8/10 Good
Fabian
Oct 6, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabian
Stayed 3 nights in Oct 2022
Gartenhotel Crystal
4.0 star property
Winter magic awaits at this Zillertal retreat where snowy adventures, spa relaxation, and family fun create the perfect mountain getaway experience
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Photo gallery for Gartenhotel Crystal
Gardenhotel Crystal in Zillertal offers a free breakfast buffet and onsite coffee shop. Families enjoy hiking, biking, or snowboarding, while kids play in the garden playground. Relax at the Crystal Spa with three pools, and use the EV charging station.
Reviews
9.69.6 out of 10
Exceptional
Popular amenities
- Pool
- Hot tub
- Breakfast included
- Spa
- Pet friendly
- Parking included
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Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Check-out
Check-out before 11 AM
Special check-in instructions
This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from October 21 to November 27:
- Swimming pool
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of EUR 25 per pet, per day
Welcoming dogs only
Food and water bowls are available
Children and extra beds
Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 2.60 per person, per night
We have included all charges provided to us by the property.
Optional extras
- Pet fee: EUR 25 per pet, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
The seasonal pool will be open from May to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub
Children under 14 years old are not allowed in the spa without adult supervision
National rating
Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.
Frequently asked questions
Does Gartenhotel Crystal have a pool?
Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool. The pool is closed seasonally each year from October 21 to November 27.
Is Gartenhotel Crystal pet-friendly?
Yes, dogs are allowed at this property. There's a fee of EUR 25 per pet, per day.
How much is parking?
Self parking is free at this property.
What time is check-in at Gartenhotel Crystal?
Check-in start time: 3 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.
What time is check-out at Gartenhotel Crystal?
Check-out is at 11 AM.
Where is Gartenhotel Crystal located?
Located near the slopes, this Fuegen hotel is within 1 mi (2 km) of Zillertal and Spieljoch Cable Car and close to winter sports such as cross-country skiing and skiing lessons. Hochzillertal Cable Car and Hochzillertal Ski Resort are also within 9 mi (15 km). Fügen-Hart Station is 14 minutes by foot and Kapfing Station is 28 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
9.0
Location
9.6
Staff & service
9.0
Property conditions & facilities
Rating 10 - Excellent. 14 out of 18 reviews
10 - Excellent
14
Rating 8 - Good. 4 out of 18 reviews
8 - Good
4
Rating 6 - Okay. 0 out of 18 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 18 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 18 reviews
2 - Terrible
0
Reviews
Verified
10/10 Excellent
Christin
Sep 16, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel - gute Lage (5 Minuten zur Seilbahn zu Fuß), schöner Naturpool draußen, bei schlechterem Wetter lässt es sich mehr als gut im schön und stilvoll gestalteten Wellnessbereich aushalten. Das Personal super freundlich und zuvorkommend, der Service wirklich top. Wir würden jederzeit wiederkommen.
Christin
Stayed 3 nights in Aug 2022
Verified
10/10 Excellent
Kirsten
Aug 27, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war traumhaft
Kirsten
Stayed 7 nights in Aug 2022
Verified
10/10 Excellent
Laura
Sep 21, 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schön mit Wert auf Details, sauber und hervorragender Service
Laura
Stayed 7 nights in Sep 2020
Verified
10/10 Excellent
Christina&Marko
Aug 4, 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hervorragende Qualität an Ausstattung, Hygiene, Essen und sehr freundlich. Sehr zu empfehlen!
Christina&Marko
Stayed 7 nights in Jul 2020
Verified
8/10 Good
Alfred
Jan 6, 2020
Liked: Cleanliness, staff & service
Gutes Wellnesshotel
Das Gartenhotel Crystal ist ein grosses sehr schönes Hotel mit einer neuen sehr schönen und grossen Wellnessanlage die uns sehr gut gefallen hat.
Alfred
Stayed 5 nights in Dec 2019
Verified
10/10 Excellent
Stefan
Aug 14, 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Essen und viel Entspannung
Entspannende Stimmung, schöner Naturpool, viele eigene Produkte, sehr leckeres Essen und nette, grösstenteils einheimische Bedienung. Wir kommen gerne wieder einmal. :-)
Stefan
Stayed 2 nights in Aug 2019
Verified
10/10 Excellent
Verified traveler
Aug 8, 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel!
Fantastisk hotel.
Kort afstand til alt :)
Vi kommer helt sikkert retur!
Verified traveler
Stayed 8 nights in Jul 2019
Verified
10/10 Excellent
Verified traveler
Mar 20, 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very well run by management. Friendly and helpful staff.
Nice bar area. Pool table and games room was a nice facility to use after dinner.
Pool and spa area was well kept.
Breakfast was plentiful and the five course dinner was lovely.
Recommended
Verified traveler
Stayed 3 nights in Mar 2019
Verified
10/10 Excellent
Verified traveler
Feb 16, 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa-Bereich war super. Freundlichkeit der Mitarbeiter ebenso.
Verified traveler
Stayed 2 nights in Feb 2019
Verified
10/10 Excellent
Terese
Sep 10, 2018
Kan anbefales!
Hyggelig hotell med god frokost og behjelpelig personale. Fine og store rom, behagelig seng.
Terese
Stayed 1 night in Sep 2018
Verified
8/10 Good
Häusler
Jun 15, 2018
Liked: Cleanliness, staff & service
Rolles Hotel direkt am Berg
Ein wirklich zauberhaftes Hotel.
Hervorragendes Essen
Überdurchschnittlich freundliches Personal
Sehr schöne Anlage. Der ganze Garten ist mit Kräuter, Beeren, Gemüse und toller Bepflanzung angelegt.
Der Schwimmteich läd zum verweilen mit ganz gemütlichen LoungeLiegen ein.
Hallenbad, Kinderbereich,Dampfbad und Whirlpool Bereich ist sehr sauber, etwas veraltet. Der neue Spa Bereich ist hervorragend und absolut empfehlenswert!!!!
Die Zimmer sauber, mit persönlicher Begrüßung.
Zum Abschied hat jeder von uns ein Lunchpaket bekommen, welches ich sehr zuvorkommend fand.
Wir kommen auf jeden Fall wieder !!!!!
Häusler
Stayed 2 nights in Jun 2018
Verified
10/10 Excellent
Alisa
Oct 12, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alisa
Stayed 7 nights in Sep 2022
Verified
10/10 Excellent
Teemu
Feb 24, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teemu
Stayed 5 nights in Feb 2020
Verified
10/10 Excellent
Verified traveler
Feb 21, 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified traveler
Stayed 1 night in Feb 2020
Verified
10/10 Excellent
Verified traveler
Jan 3, 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified traveler
Stayed 6 nights in Dec 2019
Verified
10/10 Excellent
Verified traveler
Feb 17, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified traveler
Stayed 4 nights in Feb 2018
Verified
8/10 Good
Paal
Mar 8, 2016
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort