Luxury Hotels in Sayan, Ubud

"Spoke to Expedia rep before check in, they assured we can check in 2 hours early; however, at the property they point blank declined the Expedia rep’s conversation and said it is inaccurate despite showing screenshots. Later on, while ordering food inside the pool, they refused and said there is no security deposit for the room; whereas, upon check in the staff never requested one. Then after walking bare feet from the pool to the reception, they said the security deposit can not be done on Apple Card as it will be deducted. Then after further walking bare feet from the reception to the room and back to get cash, the reception refused to take US Dollars and did not offer a currency conversion as it was “Sunday.” The reception staff then instructed us to walk even further barefoot to Bali Collection and get currency exchanged to put the security deposit which once again, they never asked for at the time of check in. Despite multiple complaints to the hotel management, no apology has been received for this terrible inconvenience. "

"Terrible food but good room view, good amenities, lazy river is the highlight of our trip. Beach has limited area and is quite rocky unlike other hotels on the strip; however, the cheap prices of beach activities was appreciated "

"Check in was a little protracted. I didn’t think I needed a detailed explanation of how to find things on the property using the map. Turns out I did as the map is somewhat confusing. Rooms are lovely, amenities for bath and different types of pillow options were a treat. My room came with “butler service” which is really nothin different than you’d get from any nicer hotel…turn down service etc. I was very disappointed that my room choice didn’t allow for the in room chef and breakfast did not come with my stay."

"Very comfortable and spacious rooms, staff is super friendy, there is a lot to do at the hotel, swimming pool and water park is very cool, perfect for kids. "

"The rooms were clean, staff are do courteous. Will surely stay there again "

"Great location, room was fabulous. I didn’t like the first room offered It was ground floor, near the entrance, as a solo traveller I always prefer to be on a higher floor 2 generous sized pools, I used the family pool for my early morning swim … Lots of sun bathing options, my preferred one was on the upper terrace, above the family pool and overlooking the sea. Happy hour options were great , effectively from 4pm to 7 pm Great choice of food , reasonably priced, there was always an offer of some description I only ate once at the hotel , room service pizza, convenience after a travel day. Ate at The Duke, opposite the hotel … highly recommended "

"Excellent "

"One of the best family vacations we have ever had "

"Excellent villa stay. Fantastic staff, great location "