"Good points: Staff were really helpful and friendly. Complimentary fizz on arrival. Location of hotel. Hotel allowed us to check in early.
Not so good points: I was offered a free upgrade on the hotel room before arrival, but this did not materialise. Room we were in was pretty small. Bathroom was designed in a way that when you had a shower it was impossible not to soak the rest of the bathroom. Building site going on next door, so pretty noisy during the day- although I appreciate this is not the hotel's fault. Ordered a mojito and an old fashioned cocktail in the evening from the bar, but both cocktails did not taste as they should, not good at all, to the point that my partner and I left them unfinished. Restaurant/breakfast area is very cramped, with people sitting very close to each other with no privacy. In the morning we ordered breakfast off the menu and the waiter explained that some ingredients were missing off the item I had ordered. My partners poached eggs were not cooked and the white of the egg was watery and slimy.
Given the cost of this hotel and that it is advertised as high end with an A La Carte restaurant, I did expect better."
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