Sarracín Hotels

"Excellent location, walking distance to main attractions "

"Hotel is on a very busy road. No parking available on-site, so had to unload luggage and hold traffic up. Public Car Park not too far away but disappointing not to be able to park at Hotel. Only 1 member of staff on Reception so he was a little overworked, but very pleasant. Public areas recently refurbed and very nice. Room was nice enough with a comfy bed. However, a little overpriced for what it was. Supposed to be De-Luxe. Coffee machine with no Coffee. Room very warm. Adequate bathroom. Poor service in the restaurant and no-one manning the bar. Nowhere to relax in the bar area and just have a drink. Cafe area had nice seating but vending machines for refreshments! Nice enough place but probably wouldn't return, although the location for City is excellent."

"We were there extra early and they checked us in because they seen we were tired. Great people and concern about there clients "

"Excellent service. Beautiful restaurant. "

"Great location. Push open the wood window, the cathedral towers are right in front of you! The staff is nice and helpful. I did not need to use the hotel parking since it is not hard to find street parking which is only 3 minutes walk."

"Excellent evening meal, breakfast was ok too - very fresh omelette. Nice walk for a beer in the old part of town."

"No minibar or room safe."

"Good value for the price! Very good restaurant with local lam and wine!"

"On booking I outlined that the trip was to celebrate our anniversary. I booked a non smoking club room on a higher floor What we got was a disability room that smelt of odour or smoke with curtains hanging of their hooks, a seat that had multiple cigarette burns And some stains on the toilet seat. We pointed this out at reception and they sent up cleaning staff who sprayed the curtains and room with air freshner and left. We left to go sightseeing for a couple of hours and then returned to a still quite smelly room. I agai went to reception and complained to a women with purple hair who spoke to me in a very uninterested ambient manner saying you booked a basic room what else do you expect I replied saying that my booking was for a club room and my expectation was for clean one free of tissue I mentioned. She then said I got a high room and there was nothing she could do."