Saranac Hotels

"Yes"

"Fire alarms went off twice in the middle of the night. Staff seemed overworked, distracted, and generally seemed not to care. Room was dusty, television did not work, cracked tiles in bathroom, missing grout. I want to say something good, but I am still so angry about the fire alarms and messed up television that I fear my objectivity is being clouded. I guess the hallways were clean and didn’t smell bad like a lot of hotels, except for the recreational smoke. I am beginning to question the integrity and accuracy of the Hotels.com rating system. It has been a trend lately that I feel I have been mislead. I have been using Hotels.com for a long as I can remember booking hotels, but that may be about to change. "

"Real clean room, nice helpful staff, and good hot breakfast."

"Not even soap in the bathroom (or kitchen area) for your hands...like everyone brings that along...no hand towels either, only bath towels and wash rags."

"Location is great! Walking distance to plenty of food options, a grocery store, cinema and more! Staff was friendly and very helpful. I would definitely book there again. "

"breakfast was great, dining area was wonderful"

"Overall is a good place to stay, you’re around so many restaurants and places definitely recommend and the price are really good."

"Staff was very nice upon check-in hotel room was neat and clean with all the extra perks. Definitely return and recommend."

"The room was spacious, clean, and safe for my 90 yo mom. The kitchenette was wonderful! Our room was quiet as was the hotel, the hotel is in a quiet location even tho it’s close to the airport. Our room had a view of a little lake with geese on it. I cannot say enough about how ACCOMMODATING, FRIENDLY, and CUSTOMER ORIENTED the hotel staff at the front desk was!!! They brought extra blankets and were kind about the extra effort. They granted a little bit of a late checkout. And they greeted my mom, a GR native, every time she passed them in the lobby. I will stay here again and we highly recommend this hotel but especially their STAFF. They are top notch in guest service and people skills! "