Santiago Hotels

"Our flight landed at 11:00 a.m., but the hotel’s free shuttle would not pick us up until 1:00 p.m. due to check-in time. After being awake since 3:00 a.m. and with nowhere to go for two hours, we took an Uber to the hotel so we could eat and rest. The grounds are beautiful, and most of the staff were kind and professional. Unfortunately, the experience went downhill once we reached our room. We were told no upgrades were available despite our Expedia VIP status. The assigned room had a strong, unpleasant odor, old dingy carpet, and felt very dated. After a short nap, I woke up with a severe headache and nausea from the smell. When we reported the issue, we were initially told we would need to pay for an upgrade. Thankfully, the manager, Brandon, was understanding and moved us to a room on the premium floor. The smell was gone, but the room was still dated, with a noticeable dip in the mattress. Linens were clean, and the view was nice. Food at the hotel was disappointing overall, though breakfast was acceptable and the café con leche helped. The lobby felt plain and lacked the atmosphere expected from a hotel that markets itself as five-star. Evening piano music was a nice touch, and drinks were reasonably priced. Housekeeping was inconsistent. After returning from a full-day tour, our room had not been serviced except for removed towels, and housekeeping knocked late in the afternoon instead. "

"No cuenta con estacionamiento Te dicen que son 100 metros pero en realidad son 300 metros Es una área que no es muy segura No lo recomiendo "

"Great location! Very comfortable beds and very quiet. "

"Very quiet and a nice breakfast"

"Excellent service,breakfast,neatness,pool."

"The tricky lady at the front desk tried to charge us twice for the breakfast. Parking place is a nightmare, always closed, dark, alone and you must go out of your car to ask (almost beg) for somebody to walk and open the gate. They offer amenities like a hair dryer. Lie. You must call and wait a long time for it. It was a good expensive hotel. Now its only expensive."

"Excellent hotel would recommend it to other travellers "

"I’m currently staying at the Hotel Santo Tomas and it’s a total standout. The building was originally built in 1908, and they’ve done an incredible job maintaining that historic character while keeping everything comfortable. Even though you’re right downtown and close to everything, the property feels like a private oasis. Once you step inside, you completely forget you’re in the middle of a busy city. It’s quiet, incredibly beautiful, and the layout is perfect. The pool area is excellent... very lush and a great place to reset. They also include a solid free breakfast that actually hits the spot. If you want a place with real history and a peaceful vibe right in the heart of San Jose, stay here. I’ll definitely be back."

"Excellent restaurant, well maintained but rather old look. Neighbourhood is not great for going on walks outside…."