Santeau Hotels

"I am totally disappointed on how old room was. In-room carpet, bathroom, everything was extremely below standards. Way below expectation for a Mercure hotel. Which makes me doubt on what to expect from a Mercure hotel in future "

"Room was tiny and noisy. Vibrated when people closed the door."

"The staff were friendly and very helpful. "

"Breakfast choice was limited"

"Chambre très propre et surtout le personnel très accueillant, très gentil et surtout serviable. Je note 20/10."

"The room is a little smaller like in Paris. There’s no elevator. Fortunately we were only one floor up. It was fairly quiet until you heard people walking up and down the staircase early in the morning. Regular shower not hand held like some hotels we stayed at. There was paid parking across the street. It was a short approximately 10 minute walk to the centre of town. It’s a very clean city with lots of trees and flowers. The sidewalks are beautiful with very nice tile bricks. "

"I dislike it"

"I requested a room on the top floor when I booked and was told that it was fully booked at 4pm in the afternoon on arrival. the receptionist was particularly unhelpful. When I insisted on atop floor room she miraculously identified one. When you request a top floor room when you book a week in advance online, why can't the hotel provide you with one. The staff need training on dealing with customers, "

"Very nice little hotel in a remodeled old house. It was a little hard finding it ( end of a one way street with a very small sign on the front door). Parking was also not easy, but lucked out with a spot right in front of the place. Getting in the place with the phone was different, but not a problem. The inside of the place is really nicely updated with modern decoration, nice bed, very nice bath, etc. short walk to the main plaza, restaurants, shopping and cathedral. Breakfast was very good too with many fruit juices and croissants, eggs, etc."