Hotels with Childcare in Santa Monica, Los Angeles

"Overall the hotel was nice and cute but the staff quality is quite missing. When I arrived I noticed that there’s no electricity from the outlets close to the desk. Both phones were not working (as I was trying to ask housekeeping to pick up my laundry). I went to front desk asking the phones to be fixed and laundry to be picked up to which got the response that they will send a technician to fix the phones but I will need to call to get laundry pick up. About 30 mins passed by the technician came and said that the cable is broken and requires a bigger fix on weekday, but he put a temporary fix for the phones. Then I called housekeeping to pick up the laundry, waited for an hour and nobody came, called again and waited for another 1.5 hours and still no one. Then I called to front desk complaining about it and finally someone showed up to pick up the laundry. Overall I felt that the quality of service I’m receiving is not as smooth as expected and it took quite some effort to get a simple task addressed. Plus the cable broken was quite out of expected for a hotel of this price range. I also wrote them an email to offer this piece of feedback but got completely ignored. At this stage I'm really disappointed with how the hotel handles customer experience!"

"Fantastic location in Hollywood area and so close to tons of shops and restaurants. Good parking option at the ovation if you decide not or pay the price for valet parking. Furniture conditions could be improved inside the hotel specially the doors to the rooms and the TV stands and bathrooms. I was very happy with our start otherwise."