Santa María Tonameca Vacation Rentals

"It is a very nice clean hotel with friendly staff. However, there were a few things about it that I did not like. There is no soundproofing. You can hear everything happening outside, in the hallways, and furniture dragging in the rooms above you. The pool was very hot. It felt like a hot tub. It was not comfortable. They offer pool towels. The towels are clean, but they smell bad from overuse. The food was overpriced for the buffet and some items from the restaurant. The breakfast buffet was mediocre."

"The cleaning staff was great. There are some areas in the bathroom that need more detailing, shower door, soap holder and toilet. Room 315 had a leaky faucet from tge first day. We told the housekeepers and front desk, y nada! The breakfast buffet was cold for the most part. There was a young lady who helped out the day that there was no buffet. She was fast, courteous and professional. Thank her please. We did but coming from the management would be nice. The pool bar areas need tidying up. Popcorn and trash were there overnight. I told the tall gentleman at the front desk the next day. Hehe...LOTS of cell phone usage bt staff in the dining room and reception areas. They need to be more aware of their surroundings and more attentive to guest traffic to convey a more professional atmosphere. Asley in tours was very professional and explained options very well. Thank you for listening. "

"Clean rrom exelent Staff very good Breakfast food was very good but the service very bad Air conditioning exelent"

"The breakfast was good but I think the price is too high. "

"La Valise Mazunte is, without question, a stunning property. The design, the views, and the overall atmosphere are exceptional, and the food was a true highlight—the chef is superb and delivers a memorable culinary experience. However, the service unfortunately falls short of what one would expect from a hotel with such potential. While the staff is genuinely kind and well-intentioned, the hotel feels understaffed and unable to deliver a luxury experience. There is no room service, no minibar in the rooms, and no poolside or beachside service, which makes the stay feel limited—especially given the remote location. I booked this stay to celebrate my partner’s birthday, and arranging something as simple as a special meal proved unnecessarily difficult. Communication before arrival was slow and required multiple follow-ups, even through Instagram, just to get a response via WhatsApp. During the stay, service remained inconsistent. The bartender was attentive, but overall service was slow, and staff seemed constrained in what they could offer. The wine selection is also very limited. The rooms are comfortable, but attention to detail could improve. For example, our room was supposed to include a video projector (the only one on the property), but it was unavailable due to repairs, which we were only informed about upon arrival. This is a hotel with incredible potential, but currently it feels like it delivers the bare minimum operationally."

"No se ve como en las fotos, le falta limpieza, el baño olia a pipi, las paredes sucias, el colchon no es comodo, las toallas blancas se veian viejas y grises, el cuarto no tiene ventanas y esta muy claustrofóbico "

"Absolutely loved everything! Staff is friendly and super helpful. Close to everything. Will definitely be back."

"Need parking"

"The room was basic, clean and comfortable. The hotel is definitely not a long term stay place. There is very little places to hang clothes. With this Hotel the woman were not friendly and always looked like you were bothering them. The guys were helpful and friendly. There is lots of parking for bikes and cars. Overall its ok probably wouldnt stay there again. Its on the main road so a little noisy but is close to the beach"