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"Need to update buffet, guest service, and rooms. The rooms are not updated and appear to be very old with old drawers in the restroom. Better choices for snacks especially for kids. Maybe add pizza as an option. Also, more choices in alcohol. For example, they only had two tequilasOne of them being cuervo. I expected a little more "

"Pool was dirty, beds are old and uncomfortable. It's just a very run down hotel. The staff in the restaurant and lovely but staff on the dock were rude and unfriendly. We booked for three nights and only stayed one night due to poor maintenance of the facilities. The dock is very cool and the views but that was it. We were so disappointed. So much potential here. "

"Location "

"The igloo we stayed in has a excellent view of the volcano."

"The hotel looks good, but it was mostly just an aesthetic place. My room was huge and the bed was very comfortable. The WiFi was really bad, the hot water in the shower was lukewarm at best, and I had a big beautiful porch with no furniture outside. The restaurant staff ignored me until another guest asked them to give me service. The views were phenomenal. "

"Excellent place for a special date. However, the A/C unit needs improvement. On sunny days, the inside of the dome gets very warm between 9:00 AM and 4:00 PM. The location is still spectacular. The landscape is beautiful, featuring breathtaking sunrises and night views that look like they're straight out of a movie. "

"Wonderful view and comfort."

"ROOM WAS VERY NICE AND CLEAN, POOL KIND OF SMALL"

"Time to check in was a disaster gave a map in black and white couldn’t find the villa, was lost for 1 hour Bed are extremely uncomfortable 3 days without wifi Poor customer service "