Sant'Arsenio Hotels

"I liked the look of the Marchesina Hotel. Very spacious, easy flow, lots of areas to sit, Our particular room, a little needy for traveling tourists with suitcases and places to hang toiletrybag, towels. I would say a little upgrade is needed in respect to tourists needs in a oom."

"Check in was ok, there was a language barrier. We were told the pool was open till 6:30 and it wasn’t. As we got in we were kicked out. There is a charge for the indoor pool, which we were told was 10 but see signs saying 5. The hotel is having building works. People were working as we went to our room. The whole place smells of sewage. We tried to get a drink at the bar but they didn’t have basic things like lemonade. I went to walk the dog and we were attacked by stray dogs that roam both the property and outside and the car park. They are there day and night barking and chasing. Dogs also going around the car park urinating on all the cars. Went back to the room and found it was mouldy, furniture was rubbish, tv not viewable, curtains broken, fire alarm was covered and AC didn’t really work. Tried to talk to reception was told it had to wait until morning as he didn’t speak English, he was more of a night watch man. There are no security doors and the fire doors are propped open and the fire alarm looked like it was still being installed. The room balcony had no furniture to sit on. I got up in the morning to walk the dog and was attacked again by stray dogs. We decided to check out as the hotel didn’t seem to understand the issues. I thought I agreed with reception I would pay for the night we stayed and be refunded the rest and the manager would contact me. This did not happen, her English was ok on check in but nothing when there was an issue. Still no contact or refund"

"What a beautiful place, breath-taking views and staff was amazing!!!"

"Arrived at the hotel and was presented with parts of the hotel with scaffolding and workers at the front of the hotel. In the hotel reception half of the lights were off and it was very dark and had a funny smell to it. The smell was all over the hotel, and it was like cheap disinfectant. Also the hotel is named as a spa hotel but you have to pay to use the spa which is not detailed on their website or Expedia. Despite the outside of the hotel suggesting it was a 4.5 start this doesn’t even come close to a 3 star. Breakfast was very poor as well, one type of fruit and plastic glasses for juices. Staff also are not filling up items which become empty so we had 3 yoghurts to 5 people. "

"We stayed here on our cycle ride from Rome to Calabria and the hotel was a fantastic experience after a long day in the saddle. The dinner and breakfast were also truly amazing. "

"The thermal bath was relaxing and the staff was very helpful and accommodating to all our needs"

"The staff was great especially Francesca"