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Hotel Sombra del Agua

3.5 star property
Hotel Sombra del Agua provides a peaceful sanctuary in Zona Centro where travelers can refresh with therapeutic massages and savor delicious meals

Choose dates to view prices

Located in Zona Centro, this tranquil retreat offers rejuvenating sports massages at the spa and a relaxing garden. Guests love the cooked-to-order breakfast, reliable high-speed WiFi, and the helpful staff that has impressed many previous visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Bar
The current price is P5,020
P5,923 total
includes taxes & fees
May 25 - May 26

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 450 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parking height restrictions apply

Frequently asked questions

Is Hotel Sombra del Agua pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Sombra del Agua?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on May 25, 2026 start from P5,020, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Limited spots are available. There is free parking nearby.

What time is check-in at Hotel Sombra del Agua?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Sombra del Agua?

Check-out is at noon.

Where is Hotel Sombra del Agua located?

Located in Zona Centro, this hotel is steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Museo de San Cristóbal and Plaza 31 de Marzo are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 787 out of 1000 reviews
Rating 8 - Good. 155 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Maria Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, near most major attractions in town, excellent staff.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy coming here. Great ambiance and excellent food in the restaurant.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

raul

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful boutique hotel. I loved everything about it. Very conveniently located to everything. Very Walkable to all major restaurants cafes and landmarks. The only thing I would suggest is a coffee machine in the rooms for those who love there coffee early in the morning like me.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location & beautiful colonial building.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, clean rooms , friendly staff, good food at Tarumba, and perfect location
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Zayra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
lovely hote, great restaurant
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great service overall
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of the city. The restaurant was very good, we would definitely stay here again.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with wonderful service and delicious food. 10/10 I will be back!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay

Stayed here for a few days and thought it was an excellent place in terms of location, style, and service. I would definitely stay here again!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in Chiapas

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay, great location, was comfortable, and had everything I needed.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

maria j

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very beautiful and the staff go beyond! I’ll stay here again!
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

DR JESUS A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and high quality food
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute hotel, excellent location and fantastic service. The food was also amazing. I will keep very good memories of this place and when I come back to San Cristobal I will definitely stay here.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. It has a rustic look with plants everywhere. One of our favorite breakfast was located on site Tarumba. Best location to all tourist sites.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great, they were very accomodating to our needs. I have stayed here in the past and will continue to chose them. Great place!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, very service minded staff
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

ABDUR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at Sombra del Agua went above and beyond to make our recent trip a truly unforgettable experience. Not only did they provide exceptional accommodations and service at their beautiful hotel, but they also facilitated a fabulous dinner for our large group. The beds were very comfortable and the location is perfect. The hotel used to be an old home, so there isn’t the best insulation. They have a sister hotel that has more updated rooms and a spa & gym. Both restaurants are amazing.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in one of the suites, which was huge and had a fabulous terrace. Staff amazingly helpful and friendly. Short walk to the pedestrian street going through town, but not too noisy. Great restaurant in the hotel.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, room comfort

Very good hotel!

This is a really good hotel. The staff is lovely and very helpful. Rooms are comfortable and very clean. We had a challenge working the tv and the safe in the room didn’t work, but in spite of that we would stay here again. The restaurant in the hotel is excellent!
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from our trip this hotel has very friendly staff everyone greets you. The rooms are clean and hot water 👍 for showers. Walking distance to many places. The food was amazing.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel and excellent food

Beautiful hotel with excellent food. The courtyard is a lovely place to have breakfast in the morning or dinner at night, when they light a fire creating a great ambience. Staff were great. Very good central location but the hotel itself is really calm and tranquil. Really nice toiletries provided. Excellent value for money.
Stayed 5 nights in Mar 2025