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Hotel Palacio de Moctezuma

3.5 star property
Hotel in San Cristóbal de las Casas with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Hotel Palacio de Moctezuma

Lobby sitting area
Fireplace
Garden
City view from property
Reception
Travelers gather around the lobby fireplace at Hotel Palacio de Moctezuma after exploring San Cristóbal de las Casas Cathedral. The bar offers a relaxing spot for evening drinks, while in-room WiFi keeps everyone connected. Guests praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant
The current price is P2,305
P2,720 total
includes taxes & fees
Sep 24 - Sep 25

Room options

Check availability for these dates

Tonight

Sep 23 - Sep 24
Check availability for tonight Sep 23 - Sep 24

Tomorrow

Sep 24 - Sep 25
Check availability for tomorrow Sep 24 - Sep 25
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Triple Room, Multiple Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
  • 22 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Cable channels
Daily housekeeping
Desk
Wardrobe or closet
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Located in Zona Centro, a neighborhood in San Cristóbal de las Casas, Hotel Palacio de Moctezuma is in the mountains. Museo de San Cristóbal and Mesoamerican Museum of Jade are cultural highlights, and some of the area's landmarks include Church of San Nicolás and Centro Cultural de los Altos.
Visit our San Cristóbal de las Casas travel guideOpens in a new window
Map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Santo Domingo Handicraft Market - 2 min walk - 0.2 km
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.3 km
  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Mesoamerican Museum of Jade - 5 min walk - 0.5 km
  • Ciudad Cuauhtemoc - 12 min walk - 1.0 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 77 min drive

Restaurants

  • ‪Hamburguezas De San Francisco - ‬2 min walk
  • ‪El Tacoleto - ‬2 min walk
  • ‪La 30 - ‬2 min walk
  • ‪Puro Mexicano Mezcalería - ‬1 min walk
  • ‪El Caldero - ‬3 min walk

About this property

Hotel Palacio de Moctezuma

Hotel located in Zona Centro
A fireplace in the lobby, a restaurant, and a bar are just a few of the amenities provided at Hotel Palacio de Moctezuma. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a front-desk safe, and luggage storage
  • Smoke-free premises, a reception hall, and a porter/bellhop
Room features
All 53 rooms include amenities such as free WiFi.
Other amenities include:
  • Bathrooms with showers and shampoo
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 8 spaces per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 105 for adults and MXN 85 for children
  • A restaurant

Restaurants on site

  • Restaurante Noche Buena

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Sign language-capable staff
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heating fee: MXN 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Palacio De Moctezuma
Hotel palacio de Moctezuma Hotel
Hotel palacio de Moctezuma San Cristóbal de las Casas
Hotel palacio de Moctezuma Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Palacio de Moctezuma pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Palacio de Moctezuma?

As of Sep 23, 2025, prices found for a 1-night stay for 2 adults at Hotel Palacio de Moctezuma on Sep 24, 2025 start from P 2,304.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Palacio de Moctezuma?

Self parking is free at this property.

What time is check-in at Hotel Palacio de Moctezuma?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Palacio de Moctezuma?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Palacio de Moctezuma located?

Located in Zona Centro, this hotel is within a 5-minute walk of Foro Cultural Kinoki, Santo Domingo Handicraft Market, and Café Museo Café. Church of San Nicolás and Arches of Carmen are also within 10 minutes.

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Hotel Palacio de Moctezuma Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 16 out of 20 reviews
Rating 8 - Good. 2 out of 20 reviews
Rating 6 - Okay. 1 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, professional staff, clean, safe.
Stayed 7 nights in Jul 2024

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
Stayed 2 nights in Mar 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mayra Raquel

Stayed 1 night in Aug 2025

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.
Stayed 3 nights in Aug 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.
Stayed 2 nights in Mar 2025

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

mehida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 2 nights in Jan 2025

6/10 Okay

Andrea

Disliked: Cleanliness, property conditions & facilities
El baño estaba roto y tardaba en llegar el agua caliente
Stayed 5 nights in Oct 2024

10/10 Excellent

ROBERTO

Stayed 2 nights in Jun 2024

10/10 Excellent

Nelson Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia en el Hotel Palacio de Moctezuma fue excepcional desde el momento en que llegué. El personal de recepción fue amable y eficiente, asegurándose de que mi registro fuera rápido y sin problemas. Las instalaciones del hotel estaban impecables y bien mantenidas, lo que contribuyó a una estancia cómoda y relajante. El servicio en todo el hotel fue ejemplar, con el personal siempre dispuesto a ayudar y asegurarse de que todas mis necesidades fueran atendidas. Desde el personal de limpieza hasta el equipo de conserjería, todos mostraron un alto nivel de profesionalismo y hospitalidad. El punto destacado de mi estancia fue la experiencia gastronómica en el restaurante del hotel. La comida era deliciosa y preparada con ingredientes frescos y de alta calidad. El personal del restaurante era atento y conocedor, recomendando platos excepcionales y asegurándose de que cada comida fuera una experiencia memorable. mi estancia en el Hotel Palacio de Moctezuma fue verdaderamente memorable gracias al excelente servicio y la deliciosa comida ofrecida en su restaurante. Sin duda, volveré en mi próximo viaje y lo recomendaré a familiares y amigos. 😊❤️
Stayed 1 night in Mar 2024

8/10 Good

Irma Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo bien, la ubicacion excelente. El personal amable, el desayuno muy completo. Lo único malo fueron algunos huéspedes q tenían pláticas con voces muy fuertes alrededor de las 4am y no dejaban dormir.
Stayed 4 nights in Apr 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

Benigno

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito hotel tipo hacienda bonitos jardines los cuartos muy decorados con balcón súper recomendado, su personal muy amables desde meseros recepcionistas y los de limpieza todos muy amables

10/10 Excellent

OMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el estilo colonial, la habitación que me tocó fue en la primera sección del hotel, donde realmente pude apreciar los detalles arquitectónicos de las estructuras antiguas, considero que el precio está excelente respecto a la calidad de los servicios, además de que me queda prácticamente cerca de todo. Mi desayuno exquisito, doña Mari siempre atenta.
Stayed 1 night in Oct 2022

10/10 Excellent

Carlos Enrique

Liked: Staff & service, amenities, property conditions & facilities
Realmente la ubicación nos gusto, muy segura las instalaciones, cuenta con estacionamiento la atención de lo mejor real mente super recomendable. todo nos gusto
Stayed 1 night in Sep 2022

10/10 Excellent

Carlos Enrique

Liked: Staff & service, amenities, property conditions & facilities
Realmente es una experiencia única, las instalaciones muy bonitas, el personal muy atento, rápido el acceso, cuentan con servicio de restaurante el cual es muy padre y la comida deliciosa, todo muy bien, lo recomiendo en su totalidad.
Stayed 1 night in Sep 2022

2/10 Terrible

Jaime

Disliked: Staff & service
No respetaron las condiciones de la reservación, en vez de adoptar una posición de prestador de servicio dijo que era abogado y que lo denunciara si quería, que acudiera a Profeco, que hoteles.com era el responsable de mi reserva, que el hotel no se hacia responsable de las reservas hechas en hoteles.com, quien sabe que tipo de relación hay entre hoteles.com y el hotel porque en el establecimiento dijeron que ellos tenían otros datos,yo tengo mí reserva y es la que cuenta y debieron respetar y no lo hicieron, dieron el tipo de habitación que quisieron y negaron los desayunos, dijeron que me podía ir si quería pero ya tenían los datos de mí tarjeta así que hubieran hecho el cargo por nada por lo que decidí obtener algo aunque fuera lo que les diera su gana
Stayed 1 night in Mar 2022