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Hacienda Valentino

3.0 star property
Travelers relax in the beautiful garden or beside the lobby fireplace at this charming hotel where expert staff create memorable experiences

Choose dates to view prices

Located near San Cristóbal de las Casas Cathedral, Hacienda Valentino offers an inviting garden, warm lobby fireplace, and cozy bar. The multilingual staff is praised for their helpfulness, and El Colibrí restaurant serves cooked-to-order meals. Free WiFi available.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar
The current price is P6,249
P7,374 total
includes taxes & fees
May 23 - May 24
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 45 to 250 per person
  • Airport shuttle fee: MXN 1400 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Hacienda Valentino pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 1000 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Hacienda Valentino?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Hacienda Valentino on May 23, 2026 start from P6,249, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hacienda Valentino?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hacienda Valentino?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hacienda Valentino provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1400 per vehicle applies.

Where is Hacienda Valentino located?

Located in Santa Lucía, this hotel is within a 10-minute walk of Santo Domingo Handicraft Market, Arches of Carmen, and Foro Cultural Kinoki. Café Museo Café and Church of San Nicolás are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.8

Exceptional

9.8

Cleanliness

9.8

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 28 out of 31 reviews
Rating 8 - Good. 2 out of 31 reviews
Rating 6 - Okay. 0 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

Reviews

Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
Not only was the room and the facility awesome, but the staff were completely friendly and when above and beyond to make your experience as pleasant as possible.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great small hotel

Nice small hotel. Good breakfast.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

José Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with the best staff
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well equipped property with kind staff and calm ambient.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and calm place with excellent staff. Everyone is very kind and welcoming, the rooms are modern, clean and well-equipped. It’s the perfect place to stay
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Irwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has A/C and WiFi. Apart from this, it has an amazing restaurant that closes late! Which is convenient when coming back late from tours.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were having car troubles when we tried to check out, and the staff went above and beyond to help us. They found a mechanic for us, and they also reviewed the entire night of security footage to verify if anyone had tampered with our vehicle. They were so kind and helpful, and they allowed us to checkout late while we waited for our car to be repaired.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Selma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice comfortable stay

Our premium room was well appointed and comfortable. The host and all the staff were very welcoming and helpful, we were able to check in early in the morning as we had arrived to SC, and enjoy complimentary breakfast. Slight negatives - whilst the bed was very comfortable and had a nice light duvet, the pillows I found too bulky to sleep on. I could not work the air con /heating system, even though I tried to follow the instructions provided. All in all, very comfortable stay at Hacienda Valentino, a short walk away from all the central attractions in San Cristobal.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing experience in this hotel. It felt like home away from home. I stayed for 11 nights and my husband joined after the first 5 days. The hotel team accommodated every little one of our needs, even changing rooms because we preferred to be downstairs. The staff is so beyond nice and were very helpful with everything we needed and even more. The food in the restaurant was the best we had in the area (do not miss their soups and pastas!!), and the sweet little attentions added to the experience. We were offered a very yummy breakfast on Sunday fresh from a French bakery in town! It was exactly what we needed, to start a cold Sunday. On the last day, the taxi that we had booked to take us to the airport let us down, and the owners jumped in and saved the day by calling a person that they knew and who gave us the safest drive to the airport. We can’t wait to come back to this hotel on our next trip to San Cristobal de las Casas
Stayed 11 nights in Nov 2024
Verified

10/10 Excellent

ross

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, especially for mexico
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about this property was that it felt really comfy the people working there were really kind and made you feel like home, the food was delicious the service was great and everything in general was really good.
Stayed 5 nights in Apr 2023
Verified

10/10 Excellent

Salvador

Liked: Property conditions & facilities
It was the perfect place
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Genny

Liked: Cleanliness, amenities, property conditions & facilities
The location is wonderful, everything is very clean and beautiful. The restaurant is fabulous, and the staff was all very kind and friendly. The only downside was the "tech" part. The first day the heating didn't work, the wifi was poor in the ground floor rooms and to get the password we always had to run to reception, the safe didn't have batteries the first day and the second some electrical contact always made it activate so at night we had to open it and remove the batteries because it didn't let us sleep... Surely they must give these things need to be fixed, but otherwise they deserve the 5 stars we decided to give them anyway.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

jose alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No sabia que tuviera alberca, pero el desayuno buenisimo
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Erick Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Todo el concepto es muy bueno, la comida, las habitaciones muy cómodas y bonitas. Sin duda regresaría nuevamente
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Herlinda

Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad tiene todo limpio y comodo pero el datalle que tuvimos de una mala comunicacion con un empleado y cuando quisimos hablar con el manejador, pues el no quiso hablar con nosotros. Asi que terminamos pagando por un tour que NO autorizamos. Todos se lavaron sin asumir responsabilidades. Y solo esa situacion me hace que no vuelva a ir a ese hotel. Otra cosita mas, ellos no atienden los lunes. No hay comida, no limpian los cuartos y nada funciona ahi. NUNCA reserven el lunes.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Minha experiencia neste hotel foi otima, o atendimento é perfeito, muito limpo, otimas camas, espaço agradavel, cheio de detalhes feitos para agradar o hospede. Areas comuns bem organizadas, muito bonito, bem localizado. Um dos melhores hoteis da categoria que ja me hospedei.
Stayed 5 nights in Apr 2024
Verified

10/10 Excellent

daniela del carmen aquino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está súper bonito, el servicio es excelente, y el restaurante hermoso y delicioso
Verified

10/10 Excellent

edgar augusto

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy lindo, las instalaciones son buenas y sobre todo el personal es amable y con la mejor actitud, volvería sin dudarlo.
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Maria

Liked: Staff & service, property conditions & facilities
Amables pero muy pequeños los cuartos
Stayed 3 nights in May 2023
Verified

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Calidad de servicio y excelente comida
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del staff y los dueños es excelente, la ubicación está perfecta , y las instalaciones muy acogedoras.
Verified

10/10 Excellent

MARIANNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel boutique nuevecito, con atencion super personalizada, sus dueños super agradables y atentos a todas tus necesidades, las habitaciones super comodas y limpias, la comida deliciosa, las camas riquisimas!! ya hice mi segunda reserva!!
Verified

10/10 Excellent

Ninive

Stayed 2 nights in Jul 2025