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Gran Hotel El Encanto

3.0 star property
Santa Lucía's peaceful retreat offers travelers a garden sanctuary with local cuisine and event spaces for both relaxation and gatherings

Choose dates to view prices

Gran Hotel El Encanto offers a quiet getaway in Santa Lucía's center. Enjoy local dishes at the restaurant or grab a snack from the deli before relaxing in the garden. High-speed WiFi keeps you connected, while 60 meeting rooms and a banquet hall accommodate events of all sizes.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Room service
  • Housekeeping
The current price is P2,676
P3,157 total
includes taxes & fees
Jun 7 - Jun 8
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 150
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: MXN 150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Gran Hotel El Encanto pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Gran Hotel El Encanto?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Gran Hotel El Encanto on Jun 7, 2026 start from P2,676, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Gran Hotel El Encanto?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 150 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Gran Hotel El Encanto?

Check-out is at noon.

Where is Gran Hotel El Encanto located?

Located in Santa Lucía, this hotel is within a 5-minute walk of Arches of Carmen and Santo Domingo Handicraft Market. Plaza 31 de Marzo and Church of San Cristobal are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

9.2

Amenities

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 18 out of 33 reviews
Rating 8 - Good. 9 out of 33 reviews
Rating 6 - Okay. 4 out of 33 reviews
Rating 4 - Poor. 1 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

Reviews

Verified

10/10 Excellent

Amado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este hotel, a una cuadra del andador principal, tiene un estacionamiento amplio, y la atención es muy buena, habitaciones cómodas.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Apr 2025
Verified

6/10 Okay

isaac guzman

Liked: Staff & service
Mejorar las condiciones de muebles
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Regular

Me gustó la ubicación del hotel, el servicio y limpieza, así como el desayuno, pero debido a la cercanía de los cuartos al restaurante, se escucha todo y el cuarto se siente frío.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Irais

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar céntrico, el personal amigable y servicial
Stayed 1 night in Dec 2023
Verified

8/10 Good

Ramiro Romero

Liked: Cleanliness, staff & service, amenities
Que no tengan sabanas blancas
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único "malo" mi habitación tenía televisión análoga y ningún control remoto la hacía funcionar, había que pararse para cambiarle o prenderla. Xomo las TV' s de antes. Lo demás Excelente lugar para pernoctar
Stayed 1 night in Oct 2023
Verified

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

El hotel muy bonito y el personal muy atento, solo hace falta el restaurante todo el día, no solo por las mañanas
Stayed 3 nights in Dec 2021
Verified

8/10 Good

Victor G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel para estancia corta

Buena opción de hotel para estancia corta con la familia. Personal muy amable y servicial en las mañanas pero en las tardes ponen la música muy alta
Stayed 2 nights in Dec 2021
Verified

8/10 Good

Victor G

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel familiar céntrico.

Hotel céntrico cerca del Arco del Carmen. Camas y almohadas comodad. Me gustó el hotel la estancia fue corta. El Hotel es cómodo pero ruidoso por las bocinas en los pasillos.
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Jose Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valor precio excelente.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Martha Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El cuarto tipo rústico, agradable el lugar, cerca de los principales andadores
Stayed 4 nights in Dec 2021
Verified

10/10 Excellent

Jose Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias, lo único es que el sábado tenían XV años(fiesta), mucho ruido hasta las 11 pm y mis Hijas no podían dormir, desde las 8pm
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es hermoso! Sus instalaciones, habitaciones cálidas y con excelente ubicación. Me volvería a hospedar allí mismo en mi próxima visita.
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

Alma Rosa

Liked: Room comfort

No respetaron el precio de la reservación.

La ubicación del hotel es muy conveniente, tienen un jardín muy bonito, la limpieza es buena, la comodidad de las camas es regular, sin embargo no me gustó que no respetaran el precio de la reserva, en esta ocasión me cobraron extra por mi niño de 15 años, al hacer la reserva indique que el hospedaje era para 2 adultos y el niño de 15 años y me apareció un precio y en el hotel me indicaron que ellos manejaban otras condiciones, como recomendación si su niño tiene mas de 8 años reserven como adulto.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Jasiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de ensueño

Excelente hotel, una experiencia muy bonita y sus desayunos riquísimos
Stayed 2 nights in Oct 2021
Verified

8/10 Good

adriana guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El salón la encantada padrisimo
Stayed 1 night in Sep 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MUY BIEN HUBICADO, TODO EXELENTE, NOS FUE MUY AGRADABLE LA ESTANCIA
Stayed 2 nights in Mar 2021
Verified

8/10 Good

ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel que Tiene un bonito jardín, agradable, sin ruido, lo único sería el confort de cama un poco dura para mí gusto
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

KARLA DEL C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno. Recomendando
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio del personal muy amables y muy atentos
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Property located in an excellent location. Parking next to the property. No restaurant. Reception staff not helpful. Staff not helpful or interested in helping to solve room problems, in may case the heater was not working properly and was unable to solve this. Other small issues that can be overlooked but accumulate at the end of the stay.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el ambiente, amabilidad del personal y lo acogedor del hotel
Stayed 5 nights in Jul 2019
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025