4/10 Poor
Enrique
Mar 26, 2018
Liked: Property conditions & facilities
Disliked: Staff & service
Expensive for what you get
Unlike a hotel in which if something does not work they change your room, here you have to tolerate if something is not right.
The first night the air conditioning did not cool down. A maintenance guy went to check and said it was badly programmed, an hour later it was still not cool, we had to call Expedia to support us to solve the problem, it was when it was solved, they had turned off the compressor because for them to sleep with 76 degrees Fahrenheit is ok, they turned it on and that problem was solved.
The sheets had stains, dirty walls, bathroom fixtures rusted and misplaced.
We went to a wedding, the couple had left us a gift with a letter in which they told us that a van was going to pass by us to go to the event, they did not give it to us and we moved on our own. When the couple talked to us, having already done the checkout, we went back to ask for the gift and they actually had it there instead of having left it in the room.
Enrique
Stayed 2 nights in Mar 2018