"My boyfriend and I had a one night stay here that we overall enjoyed very much. The pool and hot tub are great. The sauna was out of order. The waterpark is also really nice, we did not use it, but we did walk in and check it out and it looked like it would be a really good time! The room was very clean, comfortable bed, and amazing pillows. Overall the property is beautiful and has a lot to offer. The staff is where we ran into issues. I booked a king room and when we got to our room, it was two DOUBLE beds, not even queens. Also, somehow we were put in a handicapped room and the shower was for someone with a wheelchair (not what we wanted or asked for.) The following morning, we called down to order room service for breakfast as I had paid for the package. Hours on Sunday are 7am-11an. My boyfriend and I called down at 9:30am and no one answered. I gave it 15 minutes and called back, still nothing. I did this a few times, until I finally called the front desk. I asked the gentleman if room service is available for breakfast and he said it is. I told him I had been calling the restaurant for an hour with no response, and he said he would transfer me himself, still nothing. When I called him back, he didn’t even say hello, he just said in an annoyed tone “still not answering you??” And I told him no. He said well there’s nothing I can do, sorry, and hung up. To me this is very unprofessional. If not for the staff, would have been a 5."
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