Sainte-Croix-à-Lauze Hotels

"We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season."

"Wonderful staff and hotel!"

"We did. It use the pool because we are between seasons . The room was very nice. Clean and comfy. The best was the wonderful welcome from Julie and Olivier ! They are so nice and great hosts "

"The staff and management is excellent "

"Staff was great, hotel was beautiful, room was generous "

"Room was beautiful with a lovely terrace. "

"A nice area with a not so nice amenities in this hotel "

"Fine"

"The hotel is inside the city , room is small and the elevator . But close to the areas we like to explore "