Hotels near Saint Johns Park

"Service and staff 5/5 Breakfast 5/5 Pool 5/5 Cleanliness 2/5 Pull out sofa bed 0/5 We decided to stay here after a fantastic stay at another Embassy suites in Dallas which was 10/5 overall, and we expected the same from the entire chain but was not the case. This is a high volume hotel so I understand keeping each room clean is a challenge but if the staff can’t keep up with the current workload then more should be hired. Tons of room for improvements there. It was unwelcomely dirty/dusty under the restroom sink cabinet which I opened looking for more towels. I found what appeared to be dog hair on the pull out couch, which had a spring on the floor and a ridiculously uncomfortable almost flat mattress. This made the bed unusable for even our kids. Room sleep capacity should be corrected to 4 or 5 if you count the couch as a single bed to lay across. Also a couch spring was laying on the floor. Soap bottle by sin were dirty at the dispenser tip with accumulation from previous use. We found a disgusting brown substance in the sink as well. We have pictures of all this. Staff was friendly throughout and very helpful when needed. Breakfast was great. Pool was awesome. We will probably give another place or 2 a try before returning here, if ever."

"The building need maintenance as well as the rooms. Looks old, cabinets are flimsy, carpet is torn/old, showers were wiggly, and the pool was out of order. Looks like they will be closed soon if they don’t update "

"The price and stay was worth it "

"The room was not clean we had to call and ask for towels. I will never stay there again."

"Busy weekend with the George Strait concert. The staff was incredibly polite and the bed and pillows were sooooo comfy! Hotel was also extremely clean."

"People were hanging out all day & night sitting on the stairs smoking thc etc I asked them to be moved the staff was rude and didn’t let me move or transfer to a different hotel I checked out early due to a unsafe environment and I wasn’t refunded for the days I didn’t stay "

"Night check in staff was great. The original room we had the toilet wasnt working. She was able to reach out to the property manager and switch the rooms for us. Check in was fast and easy as well. She also took into consideration the location of the room for our comfort."

"The property upkeep is not the same as other Sonesta I’ve stayed at. The breakfast is not at par with same brand. Not sure if there is a change in management."

"So if you don’t check in before 11:00pm they will cancel your reservation. I had a reservation for a week and was arriving late so I called ahead to tell them. I showed up at about 1:00am and was told that I was charged for that night but couldn’t get a room. They also cancelled my reservation and tried to upsell me another reservation for an extra $100, even though I had called to say I would be late. It was a huge disruption in my plans. I will never do business again with these bait and switch film flam artists. Buyer beware…"