Saco Hotels

"Our stay was very disappointing. The property did not match what was shown in the pictures on Expedia at all—what you see advertised is not what you get. There were not enough basic supplies provided. We had a shortage of essentials like towels, toilet paper, paper towels, and even blankets, which made the stay very uncomfortable. The air conditioning was not working, and to make matters worse, there were frequent power outages with no backup generator available. This made it extremely difficult to relax or even stay in the property during certain times. Communication with the host was very poor. Messages were either ignored or responded to very late, with no real solutions offered to the issues we were experiencing. Additionally, there were no curtains, which meant no privacy at all—something that should be a basic expectation for any rental."

"Exceeded our expectations! Fantastic resort. "

"The property was easy to find, and everything was clean and ready when I arrived. Some areas looked a bit worn, with minor peeling paint and chipped wood, but overall it was a good stay. If you’re sensitive to noise, they provide earplugs for nighttime sounds from animals and insects, though it didn’t bother me. Breakfast was available throughout the day, and I especially enjoyed the hot chocolate. My patio door didn’t lock, but since I was on the second floor, I wasn’t too concerned. On the positive side, the space was clean, the sheets felt freshly washed, and everything in the room worked well. Staff communication was decent, and the guidebook with helpful information was a nice touch."

"Dessyuno"

"I wish there is more sound proof room, the road is right on front and can hear traffic every car passes. Same if your neighbor is having a loud conversation you can hear it. They are aluminum and sound comes through the bottom. Bed is low and fluffy so it took me a while to get used to it. Lots of water pressure so be careful when you open the faucet lol. Great location for Las Croabas and water taxis for Icacos, tours or Palomino."

"They offer a wide range of amenities. The pools are free, but you’ll need a day pass to the spa to access the hot tub. All of the restaurants were amazing—my favorite was Nectar. It’s the perfect place if you want to spend your entire stay at the resort, with plenty of things to do."

"The resort was clean, comfortable, has potential, with spacious rooms and friendly staff, but improvements in communication, maintenance, and guest management are needed. Significant issues with reservation accuracy at check-in(reserved two king rooms but was given one king and one room with two queen beds because my original reservation had been given to another party. I had been in contact with the hotel before arrival and received confirmation the day before that both king rooms were reserved), limited communication about compensation, and inconsistent dining experiences (Ember and Vine was not recommended based on our experience, with a $12 plate of just lettuce and a very long wait time. The café had very limited options and was the only place open early morning, and Trova was decent but made errors in our order twice. The pizza was good and fresh. We also encountered maintenance concerns (appeared to be small insect-like debris (possibly silverfish or similar) coming from the faucet in one room, and the second room had a ceiling leak above the full-length mirror, both of which were concerning, including a faucet issue and a ceiling leak, as well as overcrowded pool areas with limited seating(a family-friendly resort, but supervision in shared areas could be improved, as children were often running and splashing even in the hot tub, making it difficult to relax). On a positive note, the fireplace was a nice touch. Xavier, go-kart team and security were very kind/helpful."

"Fantastic people and space. Couldn’t ask for better! "

"Cool, fun hotel with friendly, helpful staff. Convenient area within walking distance to the beach and many of the bio bay tour or other activity meeting spots. Nice rooftop lounge area with a hot tub and bar that starts partying at 4 pm on the dot (which could be a downside if you’re trying to get an afternoon nap). Good restaurant for dinner downstairs but not much for breakfast, and when we were there not much was open early in the day—Vieques takes island time seriously it seems. "