"Dirty rooms and unaccommodating staff!! So I checked in @best western on around 7pm the room was dirty and not well maintained plus a body odor smell so I asked to look at another room and the next room shone to me was worse and said they didn’t have any other rooms so hesitantly I took the 1st room and she said she will send the cleaning crew the next day. Then that pm at midnight something started leaking from the ceiling so we called the front office and they brought a bucket to put under it??however, it had leaked all over the bed so we refused to stay on a wet bed, they offered us another room that was really far from the elevators I am disabled and so is my 8year old So the next morning I spoke to the front desk manager Hanna, she argued with me told me that her staff said I did nothing but complain since I checked in?? So if there was nothing wrong I wouldn’t complain!! Then I asked for a refund and she sad I booked through a third party so no n I asked for her manager she said the won’t help you!! Then the next day I asked if I could have a late check out she told me for a $30 I could check out at 1pm I paid it we needed the extra time. I will never stay at a Best Western again or would I book through hotels.com they gave me a $50 credit to my onekey and I had already used my onekey to book so not acceptable just sad…"
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