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"We had to change room because the first one was not clean, in particular the dirty bathroom floor where we found bunch of hairs. I requested a changed floor, just in case... The corridor carpet outside the second0 room was covered with trash. Although this new room seemed ok, we would not trust it cleanest after these experiences.. The hotel appears to be in a noticeable state of decline due to insufficient maintenance and repair investment. Service was uneven, and staff often seemed to be learning procedures on the fly. The overall experience did not reflect the standards we expected."

"Parking available with EV Charger, which was very appreciated. The suite was large and well equipped and the bed was comfortable. The breakfast buffet was excellent, but seating was limited so we ate in our room. The elevator was slow at peak times, so we ended up using the stairways when we could. The staff were very friendly."

"Clean room, kitchen was super helpful"

"Short stay, so did not get to use the amenities. Room was fine, but bland and right next to construction. They did provide ear plugs, but I couldn’t use those since I didn’t want to miss my alarm."

"TB, petit dej varié. Tres calme Literie confortable "

"Once again, my favourite place in Ottawa. Service is always excellent, rooms are comfortable. Location insuperable. Then only issue is that they require a system that identifies repeat clients. Would be a lovely addition if you welcome back frequent guests."

"Another great stay at Les Suites"

"Room was clean and quiet. Lots of good variety for breakfast. "

"I loved my stay here. It was in such an ideal location, beautiful surroundings. Staff were very friendly and excellent. Room was pretty clean although the tub showed some wear and tear. When I come back to Gatineau I want to stay here again. Thanks Best Western Plus Staff for an enjoyable time! "