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Black Swan Lakeside Boutique Hotel

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Luxury
5.0 star property
9.6

Exceptional

Boutique retreat with lake views

Lakeside gardens burst with color as black swans glide across the water, visible from the elegant conservatory. Fireplaces warm each individually decorated room, complementing deep soaking tubs. A cooked-to-order breakfast overlooks the misty geysers across the tranquil lake.

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
The current price is P8,839
P10,165 total
includes taxes & fees
Jun 10 - Jun 11
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8.2 out of 10, Very Good, 1,143 reviews
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges NZD 2.5 for credit card payments

The front desk is open daily from 7:00 AM - 8:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for NZD 80.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: NZD 100 per vehicle (one-way)
  • Rollaway bed fee: NZD 80.0 per night
  • Credit card charges are subject to a surcharge of NZD 2.5

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Does Black Swan Lakeside Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Black Swan Lakeside Boutique Hotel?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Black Swan Lakeside Boutique Hotel on Jun 10, 2026 start from P8,839, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Black Swan Lakeside Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Black Swan Lakeside Boutique Hotel?

Check-in start time: 3 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Black Swan Lakeside Boutique Hotel?

Check-out is at 11 AM.

Does Black Swan Lakeside Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of NZD 100 per vehicle applies.

Where is Black Swan Lakeside Boutique Hotel located?

Located in Kawaha Point, this luxury lodge is within 2 mi (3 km) of Lake Rotorua, Skyline Rotorua, and Volcanic Hills Winery. Rainbow Springs Kiwi Wildlife Park and Mitai Maori Village are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 107 out of 130 reviews
Rating 8 - Good. 15 out of 130 reviews
Rating 6 - Okay. 5 out of 130 reviews
Rating 4 - Poor. 1 out of 130 reviews
Rating 2 - Terrible. 2 out of 130 reviews

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming boutique hotel with friendly, helpful staff.Only there for one night but thoroughly enjoyed our time there
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Umashanker

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff and great location
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most welcoming, helpful, and cheerful. Dinner and breakfast excellent. Beautiful grounds overlooking the lake. Comfortable room with outside table and chairs. (We did not use the gas freplace in the room.)
Stayed 2 nights in Mar 2026
Verified

8/10 Good

susan

Liked: Cleanliness, amenities, property conditions & facilities
Aesthetically everything was beautiful The setting was very scenic And the staff were very attentive The food was very good and everything we expected for a boutique hotel
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Star was exceptional, location was great, room looking out on lake was excellent
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous experience! Service was better than outstanding and room was terrific! Peaceful grounds with awesome lake and black swan views.
Stayed 1 night in Feb 2026
Verified

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great. Only 1 of the 2 hot tubs were heated and landscaping in back needed tending. Staff was outstanding.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful accommodation. My husband and I stayed here 3 nights. The views were incredible. Sadly it rained a lot so we didn’t get to enjoy the beautiful grounds. Star the manager could not be any nicer. Anything we wanted she was there to get it for us. Our rooms were cleaned daily and amazing snack drawer was filled. Refrigerator was filled with drinks and replenished daily. Breakfast was made to order and was delicious. Much better than standard continental breakfasts normally served. Star even called us after we left because she wasn’t able to tell us by. I am very picky and don’t give 5 star ratings unless it’s exceptional.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Black Swan Lakeside Boutique Hotel is a slightly secluded gem, but it is absolutely worth booking a room there. Its location right by the lake is stunning, complemented by a beautifully maintained and inviting garden that creates a peaceful and relaxing atmosphere. With only eight rooms, the hotel offers an intimate and exclusive experience that makes your stay feel even more special. From the moment we arrived, we were warmly welcomed by two lovely ladies who made us feel at home throughout our entire stay. Their kindness and attentiveness truly added a personal touch to the experience. The hotel itself has a very special charm and unique flair that sets it apart from typical accommodations. Everything feels thoughtfully designed and full of character. Overall, this hotel is strongly recommended, and we would gladly recommend it to anyone at any time.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

robert

Liked: Cleanliness, staff & service
Great staff
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and the breakfast was amazing!
Stayed 1 night in May 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is such a gem. The views on the lake from the property are great. The hotel staff is great-Michelle was so helpful and friendly. There are nice spas on the property. We would recommend this property.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
We had a room with a king bed facing the lake. The property was quiet and the breakfast was excellent.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service
Very nice property. Amazing breakfasts!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside property with a lovely restaurant and exceptional staff!
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

MEREDITH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property & accomodation. Situated right on the lake it is just so quiet & peaceful. The staff are lovely & very accommodating. Would definitely stay there again.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
We had a wonderful stay and couldn’t be happier with our experience. From the moment we arrived, everything was seamless, comfortable, and thoughtfully arranged. The room was spotless, well-appointed, and incredibly relaxing, making it easy to feel at home straight away. What truly set this stay apart, however, was the exceptional service - especially from Star, the duty manager. Star went above and beyond to ensure everything was perfect, greeting us warmly, showing us around, and handling everything with professionalism, kindness, and genuine care. It’s rare to encounter someone who leads with such attentiveness and pride, and it made a huge difference to our stay. The entire team clearly reflects Star’s high standards, and it shows in every interaction. We felt genuinely welcomed and well looked after throughout our visit. We would absolutely stay here again and highly recommend this hotel to anyone looking for comfort, quality, and outstanding hospitality. A big thank you to Star and the whole team for making our stay memorable.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Very posh place to relax. Thank you Rowena (Manager) for taking good care of us!
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Lubo

The service was great!!!
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful unique hotel in a magical location

Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay there again

It was spectacular. The staff was very helpful. The hotel was small and amazing. It was everything we hoped for!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to chill and rewind. Staff went out of there way to help. Very peaceful and tranquil location
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Black Swan hotel was lovely. The gorgeous garden overlooking the lake was beyond our expectations. We had both breakfast and dinner onsite and the service was impeccable. We felt like kings. A very memorable stay. We will be back. Thank you
Stayed 2 nights in May 2025