"Highlights: The beach was absolutely beautiful with clean, clear water and well-maintained sand. The food was surprisingly good, and the buffet staff was friendly and attentive throughout our stay. Special recognition to Caudisha and Wilnar, who provided exceptional service. Caudisha was warm, personable, and always made us feel welcomed, while Wilnar was consistently friendly, professional, and accommodating. Both truly enhanced our experience. The location was perfect for exploring local attractions, beaches, and downtown. The alcohol quality was also much better than expected for an all-inclusive resort, and the 24-hour nightclub/bar was a nice adults-only feature.
Lowlights: The nightly entertainment lacked diversity and did not feel inclusive of African American guests. Most music centered around rock, Latin, and pop, with very little variety. I would have appreciated more diverse selections or Bahamian music and culture incorporated into the shows.
Another major issue was smoking in clearly marked non-smoking areas around the pool bar and lounge spaces. Staff and security frequently saw it happening but did not enforce the rules, which negatively impacted the experience for non-smoking guests. Restaurant reservations were extremely difficult to get at reasonable times. The resort also needs maintenance upgrades, including broken pool tiles, rusted speakers, and chipped paint in common areas. While the rooms were updated, the furniture still felt outdated."