2/10 Terrible
Rafik, Waterloo
Traveled with family and small children, Traveled with family
Apr 25, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
There are very few positive things about this property when traveling with a family with kids which are accessibility and location close to bus and metro stations.
There is a fridge and microwave that can be used, although there is an electric stove top I didn’t try to use it.
The main experience throughout the stay in the property though overwhelms the positives.
1. The furniture is so old and dirty that it feels like it’s going to break when being used, which includes the bed and sofa bed. The main bed and sofa bed were super uncomfortable and caused pain in the back. The bed squeaks and is cheap material.
2. The host during the stay only responds like every 12 hours to messages which I found to be unreliable.
3. Garbage bags were not provided so once we ran out I had to go buy my own
4. The apartment was super cold and there weren’t enough blankets and the portable heater is broken. The insulation in the apartment is terrible. We had a toddler and a baby and it was super cold for both.
5. When I asked the host about the broken portable heater I was told not to use it because it consumes a lot of power. Why is that my problem?
6. Not enough extra towels or beddings in the apartment, I had to request for sofa bed beddings to be able to sleep and it only was done on the 2nd day so we slept without any beddings on sofa bed for 1st night
7. Heads up – The city tax and cleaning fee must be made in cash, it was never mentioned anywhere in the booking that only cash is accepted
Rafik
Stayed 5 nights in Apr 2024