Rocca Hotels

"The property was conveniently located near the port of Savona with easy access to many markets, shops, bars & restaurants all within a short walking distance. The rooms are clean yet small but adequate. Beds are comfortable. I did not eat in the restaurant as there many other options nearby. The staff was sometimes friendly & welcoming & other times dismissive & not engaged or concerned with guest satisfaction & not proactive in their response. The biggest challenge was the climate control system which is inadequate as it is controlled by the reception desk regulating the temperature in the room aka "eco friendly." The air conditioning system was not working & room was excessively hot & uncomfortable for the first night requiring a room change at which time I was downgraded from the booked superior room type to standard lacking amenities. When brought to the attention of management they were dismissive & did not accept any responsibility as if it was my doing. Which it was not. I would not stay again & would stay at another property of which there were many but outside & away from the convenience of being in the port. Guests must be able to regulate the temperature in their own rooms for many obvious reasons. This is a deal breaker issue for me me. In my many years of world travel for business & leisure I have never encountered this type of situation which indicates lack of basic guest comfort. "

"Large room with large bath and tub, which were immaculately clean. To top it off, the walk to the terminal was very brief!"

"Great location. Easy check in and room well conditioned for business trip. "

"Room was not very clean. The staff were friendly and English speaking. The location was nice and close to the beach and centre of town. Breakfast was good as well. "

"Large, comfortable and modern room. Large free parking around. Nearby supermarket, McDonald's, cafes and other shops. Delicious breakfast."

"Nice staff, clean room, silence, hot water and pleasant room temperature. Very minimal furniture"

"Misleading information about the spa being included with the hotel."

"All"

"Good place, clean rooms and great breakfast"