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Top Riviera Maya Hotel Reviews
Conrad Tulum Riviera Maya
10/10 Excellent
"The best resort we have stayed at, the staff amazing and courteous, the food top tier, and the resort so chic and modern. Perfect place for relaxation and tranquility. Will be visiting soon."
Dreams Tulum Resort & Spa - All Inclusive
10/10 Excellent
"This resort was beautiful, clean, and well maintained. The staff was incredibly friendly and helpful throughout our stay. Jose, who was our waiter on several occasions, always provided warm, attentive, and exceptional service that made our dining experiences even more enjoyable. The food was delicious, and our favorite dining experience was at the Hibachi restaurant. The chef was entertaining, engaging, and made the meal a lot of fun for both the adults and the kids. There are just a few things I hope the resort considers improving in the future. The Kids Club family time is scheduled from 12:30 p.m. to 2:30 p.m., which is the hottest part of the day. It might be more enjoyable for families if it were offered earlier in the morning or later in the afternoon. The buffet also closes from 11:30 a.m. to 12:30 p.m. while transitioning between menus, which isn't ideal for families with younger children who may need to eat during that time. Lastly, the rooms felt a bit warm during the hottest part of the day, even with the thermostat set to 23°C. Overall, our family had a wonderful vacation. Despite these minor issues, we truly enjoyed our stay and would definitely return."
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
10/10 Excellent
"Extremely accommodating. Very safe and detailed in ensuring cleanliness. Spectacular staff"
Occidental at Xcaret Destination - All Inclusive
8/10 Good
"Ok"
Barceló Maya Colonial - All Inclusive
10/10 Excellent
"The staff work extremely hard, especially the cleaning crew. The grounds are nice. The food is fine, not great but not horrible. There was always something for everyone. Overall I had a great experience"
Dreams Aventuras Riviera Maya - All Inclusive
8/10 Good
"Hotel is very clean and pretty. Location is really good 10 min walk into the town area. Beds comfortable and the pillows are good. Shower has plenty of pressure and hot water. The barriers around the lagoon do a good job of keeping out the seaweed. Easy access to paddle boards and kayaks. Snorkelling gear is charged at $6 for 20 mins. Pools are good size with plenty of sun beds. If you want a breeze sit on the beach as you can’t feel a breeze around the pool. Lobby is open to outdoors so it’s warm and not somewhere to cool down and relax on a hot day. Appears to be a shortage of staff in some places. One man has been doing the pool bar and upper level bar which isn’t good. To get served in the pool you have to get out of the pool to go to the bar. No barman In desire at times so had to fetch someone to serve if we went in. Preferred area restaurants are closed for breakfast while we were there I didn’t check k the other meals. Firstly the restaurants are all in need of good air conditioning, especially the breakfast buffet. It is so hot in there. Never had this issue in a hotel of this class before. They are so hot and humid inside. USA 4th July night cake was stale and waiters were few and far between.food wasn’t good and was over or u cooked. The Wednesday it was buffet only no restaurants. We didn’t go and went out to eat after the July 4 buffet. Food in buffet I would say 2/5 at best. Lacks flavour, under or over cooked and some of it is dry."
Hotel Xcaret Mexico - All Parks / All Fun Inclusive - All inclusive
10/10 Excellent
"Great place for a family vacations with kids great water park plenty of pool"
Catalonia Royal Tulum Adults Only - All Inclusive
10/10 Excellent
"Nice resort. Small. Only four restaurants so if you are there for many nights you may get bored with the cuisine. Good was good except for the steak house. After a good rain the rooms smell musty and like sewer. We stayed in the closest building to the pool. Easy walk to the pool and beach. The beach was nice. We went during seaweed season so there was a lot of seaweed daily on the beach. The staff worked night and day to try to clear it. The staff was exceptional. Kind, friendly and helpful. The shows at night were fantastic too. Actual performances, dancing singing acrobatics … not just lip synch. The drinks were good. Not serving any alcohol until 10 am so no mimosas with breakfast. Overall, I would recommend. I think most places in Mexico have sort of a musty smell. Not nearly as bad as our last trip to Mexico at a Princess resort."
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only - All inclusive
10/10 Excellent
"This place is a must!! When they say all inclusive they mean it to the fullest. You are completely taken care of from start to finish. Every employee was happy to help in anyway they could. The only downfall was Expedia messing up the dates of my stay so make sure you double and triple check the date before you check out. OR add the insurance at the end to be extra safe. "