"Here’s a shortened version that stays under 1,500 characters while keeping the important details strong and clear:
We booked this motel last minute because we needed somewhere close to the schools, and unfortunately it was a terrible experience. There were so many issues that I contacted corporate and made a social media post. Instead of properly addressing the concerns, the front desk called my dad, who booked the room, to complain that I contacted corporate instead of speaking to them directly.
These were not quick fixes or minor issues. The carpet was moist and sticky, there was no smoke detector in the room, and the smell of weed from the neighboring room was overwhelming. There were holes in the walls, missing tile and lights, dirt on the shower walls, exposed wires from a broken charging block, and a large gap under the door where roaches came into the room.
As a mom traveling with kids, safety matters. The door handle was also loose and almost falling off when we arrived. Maintenance fixed it immediately, but it should not have been left that way.
I’ve worked in hotels before, and these are ongoing maintenance and safety issues, not cosmetic problems. Not having a smoke detector in a hotel room is dangerous and against Virginia code. I also have photos documenting everything mentioned. We will not be staying here again."
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