Rio Douro Vacation Rentals

"Amazing breakfast with very friendly and efficient staff "

"Clean rooms, friendly staff laundry across the street. Can’t say anything more than good maybe excellent well managed hotel serious employees."

"An absolutely delightful stay. Every detail, from service to cleanliness to the incredible breakfast, was perfect. The Hotel has a lovely old world, classic charm about it. Every room is large and unique as well as beautifully designed and decorated. The breakfast was very complete, from homemade pastries to customized omelettes. In addition, the hotel is within walking distance of all the local sites. Definitely a cut above other hotels. "

"The hotel was an adventure in it of itself. Enjoyed wondering the grounds and it is not a far drive to the town. Room was quite spacious. "

"Beautiful property, clean rooms, excellent wine and restaurant. "

"Clean room! Great helpful staff. Very convenient to all you want to see in Guimares. I truly enjoy staying at this facility!"

"Enjoyed the location and relaxed friendly staff"

"Very good "

"My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend."