Search Cottages in Richmond

"Staff very helpful, very clean rooms. I used the laundry service twice and it was excellent."

"The hotel was clean. The breakfast was a full British breakfast with real bacon, sausage, eggs, hash browns, cereal, etc. Walking distance to terminal 4 Heathrow. Free transfers to terminals 2,3 & 5. It is one of the best stays I’ve had at Holiday Inn Express anywhere in the world. Will stay there again."

"I love this hotel. This is my second stay there. I had a view of Tower Bridge which was delightful. The only thing I would pick on is that only one electrical outlet to plug my converter in worked; the tiles were lifting by the tub and the toilet almost overflowed with it much tissue in it. All of those things can be fixed. The hotel is in prime vicinity with a scrumptious restaurant, aptly named Vicinity attached to it. The bathroom had a deep tub so I could soak by tired back and the bed was very comfortable!!"

"Great Room. Clean. Comfortable. Great staff. Great location."

"Location is amazing, it’s a high quality hotel with nice amenities and friendly staff and the bars are amazing."

"Thought breakfast could have been better, no fried eggs had to ask, no pancakes, had to ask. Staff were quite rude, when I asked for cutlery she snapped back that I could get my own! Restaurant menu showed a lovely looking soag bol, when I asked, was told it was only a kids meal and they would not allow me to order it. Was told I could get it in room service! That's what I ended up doing but if they can do it on room service, I can't see why they good not do it in the restaurant. Some staff were quite rude , however reception staff were really friendly and helpful. Breakfast was not worth the cost. Don't think I would stay here again."

"Great location, great Hotel"

"A reasonable hotel that is reasonable value for money in the middle of London. Don’t expect anything impressive it’s basic but does the job."

"The Cumberland was a decent hotel overall. The bed was somewhat comfortable, you could feel its age and the underpinnings were lumpy and uncomfortable. The bathroom was clean but there were spots on the ceiling that raised some eyebrows. Gym was clean and well stocked. Reception was overall very helpful except for delays in housekeeping/maintenance arriving to solve a plumbing issue. Great value for money for London and the location for time of year."