"This was quite unfortunate for us as our first family adventure through rhe area This was a once in a life time shared experience with my new husband and adult daughter. I chose this property because of reviews, location, and amenities. Upon check in we were greeted by wonderful and helpful staff. Our first disappointment was the adjoining sreakhouse being closed for 3 weeks which was one of the places we wanted to go to. This was not advised of in advance. Later we discovered in our bedroom, the side table lights not working and the entertainment TV unavailable. The staff tried really hard but it was not in their wheelhouse The front staff really went above but it just didn’t work. This may seem inconsequential however we were on a rail system with continued bells throughout he night. Again no biggie. We laughed. Breakfast despite being recognized as exceptional, it was not. It was continental, without breakfast items, without fruit, without toast. When asked for gluten free toast, management was very accommodating, but was given 4 frozen pieces of bread. Unfortunately this was a dangerous to my health and could not eat. It was unfortunate with one issue after another The staff were still fab. Due to set backs we would have to rate 2,5 although I feel the staff couldn’t do anything more under the resources. they had."
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