Reinerzau Hotels

"Excellent property. Kind people and good restaurant."

"Nice clean hotel fantastic restaurant"

"We were hesitant to write a review of our experience staying in this hotel, however i feel this must be known for future guests if they are considering staying in this hotel. We were told on the day of arrival that they don't have hot water, and heating system has broken down. We were also told we were the only 2 guests in the hotel. The owner of the hotel replied he doesn't know when this will get fixed and most likely will be after we leave. We found it hard to believe, as a running business this cannot be fixed as soon as possible, or fixed on the same day. We endured 3 nights and 4 days showering with cold water. There was no heating system and we were given a portable heater only. On our last day we were leaving, we learned he was expecting guests with a young family arriving the same day. It was clear from that day we felt fooled and cheated by the owner for purposely turning the heating system off as we were the only 2 adult guests there in the whole hotel. We thought to ourselves surely the guests with young children will require hot water and heating. After reading the most recent review its seems obvious our thoughts were right, the owner can't be bothered to turn on the water heating system for us because we are only 2 adult guests, maybe to save money. There was no mention of no hot water or heating system from the young family so i would assume it was turned on back for them, very dissapointing for us and in a way has spoilt our stay."

"The staff were great from check in to check out. The location is ideal for walking everywhere, and they have large parking areas. The indoor pool is a nice touch to have when it’s late and you want to get out of your room. I forgot my adapters for my charging cable and they had them. The balcony’s in the room also smoking allowed. They also have a toy area for children which my daughter enjoyed. The restaurant is nice too, and the wait staff are very kind. Overall I will stay here again when I visit the Black Forest. "

"The outside of the hotel look very quaint and German and was really looking forward to very traditional stay. One of our rooms was on the top floor and the room was huge, too big if all honest, the room had a bed, small sofa, small table but so so much empty space the room lacked any feel and was cold, there is such a thing as too big and too empty. The shower was nice. My friend was in a room on 2nd floor and was smaller and a little nicer but these room in the older building need renovating and bringing to life. The new part of the hotel across the road is very modern. The rooms lack any hot drinking facilities which I have never experienced in a hotel. The maids leave water but it’s always sparkling and I tried to explain I needed still but the next day was sparkling again!!! The restaurant food was nice. Breakfast was nice but maybe a little bland. The owner of the hotel was present at breakfast and she was very welcoming. I want to love the hotel but the rooms really let it down for me. "

"Staff was outstanding. I’d like to mention the little lady at breakfast. She was so pleasant and nice to talk to. Another lady who stood out was the blonde lady at dinner who was very attentive and friendly! And the young man who helped us in the mornings since he spoke English the best. Thank you!"

"Our stay was three days, the staff were friendly and very helpful from the moment we arrived. The pool and spa areas were superb, and having Black Forest Gateaux with a pot of tea by the pool was not something we expected to be able to do - but very memorable. The breakfast was epic, it’s plain to see how very proud the chefs are, and this is reflected in the quality and range of breakfast items available. We had guest e bikes (at no charge) we explored the local forest area, this made the hills very easy to navigate - the bikes were of excellent quality. "

"The spa was a nice surprise, great pool. The rooms was huge, but no aircon, so very warm in the summer. The bar was never attended, so difficult to get beverages at any time. The food was limited in choice and average quality. But the location is stunning. "

"Very friendly welcome and pleasant room. However the noise from the lift was very unwelcome and went on until midnight. We were in room 41 first after reception and also had noise from other guests as they passed our door. Otherwise a very nice hotel and lovely buffet dinner and breakfast."