Hotels near Regal UA Laguna Village

"Friendly staff"

"1st room we got was still dirty. Trash, food and the bed was not made. Second room had dirty sheets, upon request for new sheets the woman seemed annoyed, she didn’t offer to change them she told us to change them and put the dirty ones on the floor. We didn’t even stay the night, left that same night and looked for accommodations elsewhere. Working on getting a refund for the room and horrible service but I seem to be getting the run around on that as well. Do not stay here."

"I wish I could give this property a better review, but here goes (with detail). I'm a Hilton Honors member & traveled for an out of town funeral service. This location is not inexpensive, so definitely relative to my post (value). The lobby has been renovated & is very nice. The pool area appeared to be in good shape and the restaurant was active. The staff was friendly 100%. Now for the bad review: the rooms and hallways are severely outdated and felt dirty. I'm assuming the hotel hadn't been updated since early 2000. I wasn't happy with the smell of my room (too much cleanser ... felt they were masking a problem). I had my dog with me & paid $75 extra for him. The area out front dedicated to dogs had a poop trash can overflowing (spilling over to the grass where there was a pile of poop bags waiting to be picked up. Obviously it hadn't been serviced in more than a week) with dog waste and there were no dog poop bags in the dispenser. I reported this to the front desk, however nobody took action by the time I left the next day. Disappointing. I called and left a voicemail for the GM and have not received a call back yet."

"As soon as I had arrived, i had noticed the toilet was leaking, there was what looked like dead skin and a urine stain on the sheets in the only bed available in the room. On top of that the people in the next door over were screaming and banging stuff. Not to mention is sounds like you guys have a pigeon problem in your roof. So please for the love of god, close and never reopen. "

"Everything is good"

"Everything was done well. Loved the coffee always available, fresh."

"We stayed here for a weekend getaway, and everything about our experience was excellent. The entire facility was very clean — even the hallways were spotless without a single piece of trash on the floor. We booked an Executive King Suite, and the room was impressively clean, comfortable, and well-maintained. The staff truly made our stay memorable. Everyone we interacted with was cordial, respectful, and extremely helpful. Their professionalism and kindness stood out. Breakfast was superb. The eggs and sausage patties were always freshly cooked, and the waffles are definitely a must-try. The breakfast staff was very attentive and made sure everything was well stocked and guests were taken care of. We absolutely plan to come back again. "

"Everything was great, BUT the water pressure was the worst and the hot water ran out fast. We were on the 1st floor. The staff was cordial but not overly friendly, but to their defense, they were solo and perhaps a tad overwhelmed when we arrived at 9 pm. The hotel was booked with soccer players."

"Clean. Good for 1 night stay near Sacramento "