"We’ve had kids attending JMU since 2021, and our second is wrapping up this year so we’ve spent a lot of time in Harrisonburg and at area hotels. Our favorite, and by far the nicest experience we’ve had, has consistently been the Hyatt. We’ve always felt it was worth paying a little more to stay there.
This weekend, however, was disappointing.
We arrived around 2:40 PM for a 3:00 PM check-in and found several people already waiting in the lobby. Around 3:00, a Temple lacrosse team arrived and appeared to be checked in right away. After 3:00, I followed up at the front desk about our room and was told, “It’s only 3:08.” That response didn’t sit well, especially given we had dinner reservations with our kids at 5:00 PM and an event later that evening. After traveling, we were really counting on time to get settled and ready.
We didn’t get into our room until close to 4:00 PM, which left us rushing to get ready.
That said, I do want to recognize that Rachel and the bartender were by far the friendliest and most helpful staff members we encountered they offered bottled water and were genuinely kind, which we appreciated.
The following morning, there were grounds in the coffee, making it undrinkable, and one of the elevators was out of service, which added to the frustration.
On a positive note, we had an excellent dinner at Ridge Room—highly recommend, especially if you make a reservation for the weekend.
We’re hoping this was just an off weekend. "
"The breakfast was very good. The parking was convenient and safe. Even enjoyed fresh popped popcorn self-served in the lobby. The room was clean and bed was comfortable."
"The pool was very nice and easily the best part. People were kind. Had issues with the room, breakfast, people there were apologetic but that was it, didn't offer any resolution. So it was ok"
"Felt like a trucker stop. Not necessary unclean, but had icky feeling to it. We were here for one night on a road trip and luckily arrived late at night and were out first thing in the morning, If we had been scheduled to stay any longer there, I think I would have looked for a refund and gone elsewhere instead.
The other reviews kind of tricked me, because it made this place look good, but I would absolutely not recommend it. Didn’t feel safe. "
"Please upgrade room furniture. Bedding had stains. Breakfast situation was minimal & in front lobby. Why? Check-in was easy, pleasant. Guests might wanna wipe things down before using facilities. Overall: Not ideal, but Ok for the price."
Commune with nature and explore the great outdoors at Natural Chimneys during your travels in Mount Solon. While you're in the area, wander around the natural setting.
You can spend an afternoon exploring the galleries in The Heritage Museum during your travels in Dayton. Wander around the natural setting or experience the area's festivals.
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