Ratkovići Vacation Rentals

"Great hotel in a good location walking distance to a mall and riverside walk"

"Our second time here. Beautiful surroundings. Great, friendly staff. The whole complex is very clean. The room is as comfortable as any we’ve stayed in around the world. Speaking of which, the breakfast is world class. However, what happened the afternoon we arrived was disappointing, disgusting, and simply baffling. And insulting. We arrived around 4:00 pm (16;00). We ordered the Bruschetta. The menu described their unique way of preparing it: Eggplant, feta cheese, and a couple of other typical items on French Baguette. You know, probably one of the most recognizable menu items in the world. What arrived was thin white sliced bread—toasted—with what can only be described as wet cat food. I let the server know that not a single ingredient from the menu was on the plate. She told us that the kitchen was out of ALL of the ingredients for the Bruschetta. So what the geniuses in kitchen basically decided to do was blend together a bunch of stuff they DID have into a grey-colored slop and put it on toast and then actually serve it, imagining that their paying clientele were too stupid to notice or care. Unbelievable. I have let bad restaurant experiences go without complaining as many of us have, but this was so utterly lazy and so stupid that I do feel someone should lose a job. The server was gracious, and apologized. I think that she knew serving it was the wrong thing to do, but she was forced to do it. What they did to her was worse than what was done to us."

"Good location easy access, comfortable "

"Great place to stay. Big room and bathroom! Love it!"

"The service of this hotel is great. We called asking for slippers, and in less that 5 minutes we got them. The next day, we asked for shaving kit, and also we got them in 5 minutes. The hotel is nice. The 2 bedrooms apartment was convenient. The staff are super nice and friendly. Actually the Bosnian people are very nice in general "

"Hotel is new and very clean, nicely decorated too. Staff was very nice and accommodating. "

"Friendly people."

"Perfect place to stay "

"This place is perfect! Kids love the water slides and splash pads. Easy to enjoy Sarajevo from here. Staff was great. "