Best Western Inn & Suites San Diego – Zoo/SeaWorld Area
2/10 Terrible
"When I called for a crib morning of check in, they said no problem. However when I checked in they said it’s based on availability, which makes sense but that is NOT what I was told. So no crib the first night. If I had known I would have brought my own. Oh by the way the “crib” is a pack n play.
The floor smelled like weed on my floor, seems they couldn’t figure out who it was.
The room layout of the room is was odd and the pictures are misleading.
One overnight staff person was rude and dismissive when I inquired about the STRONG natural gas odor in the lobby. Worst hotel experience I’ve ever had, will not stay at any Best Western again."
"I booked a premium king bedroom. I was given the worst room in the worst building. I did not have a car, so I booked Uber for my commute. Every time I needed to get into my Uber or receive a package, I had to walk 2 minutes. Not even a single staff member helped me carry my luggage, even though I saw others receiving such treatment. After requesting and changing my room 2 times, I finally got a good one. During this entire time, the hotel did not provide any support to carry my belongings from one room to another. Only after asking did they provide support. There were unnecessary charges for parking vehicles and laundry that were not mentioned anywhere on the website. At the end of my stay, when I went to do the laundry, the machines were not even working. I had to wait 30 minutes and move from one building to another just to finish my laundry. These things are highly unprofessional. Later, I expected some apologies from the hotel manager. I did not even get that. I came to your hotel for a business purpose, but you guys gave me unnecessary headaches throughout my stay. Initially, there was no water in the room. When I called room service to order, there was no response. No one even followed up with me. How will you compensate for these things?"
If you and your partner need some romantic time away, we'd like to help you plan for it. Our guests also love Rancho Bernardo for its array of dining options and golfing. You might consider checking out some of the nearby sights and attractions such as Rancho Bernardo Inn Course, Oaks North Golf Club, or Bernardo Winery. If you're interested in staying close to a particular destination, you can sort by neighborhood or distance to top landmarks, so you and your partner will get to see everything on your list.
What is there to do in Rancho Bernardo?
There's nothing better than experiencing a new place with your sweetheart, so consider checking out all that Rancho Bernardo has to offer. Couples looking for a little of everything will enjoy Rancho Bernardo for its zoo, shopping, and beaches. A visit to Rancho Bernardo Inn Course, Oaks North Golf Club, or Bernardo Winery might be just the ticket when you're checking out the sights.