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"The experience I had at this hotel was truly a complete disappointment. From start to finish, everything was problematic. When we entered the room, the cleanliness was absolutely inadequate, with serious hygiene issues. There was a strong dog smell in the rooms, and the elevator smelled extremely bad as well. The staff were uninterested and far from being solution-oriented; whenever you raised a concern, they preferred to ignore it rather than help. Additionally, the equipment in the room was either not working or in very poor condition. You definitely do not get what you pay for here. If you want a stressful experience instead of a relaxing stay, you can choose this place—otherwise, it is somewhere you should absolutely stay away from. I strongly recommend choosing other alternatives if you don’t want to go through the same bad experience I had."

"I stay here regularly. Staff very professional and accommodating."

"Staff and food was amazing, room was clean. Only little complaint is the road noise. "

"Brilliant stay great staff nice breakfast "

"Very friendly and welcoming staff. The room was clean and they had made a sofa bed up for my son. Plenty of tea,coffee and biscuits and the towels were lovely large ones instead of the usual face cloth you get to dry yourself with in many hotels. We liked the Bluetooth mirror in the bathroom and the soap etc was filled. The room and bathroom were very cold due to the old sash windows which were quite draughty. However you were able to control the heating easily and so were able to warm the room quite quickly. We did not sample the restaurant or spa services as this was only a one night stay."

"Our room was"

"Hotel was very quiet as it was a Sunday - it is also currently being renovated - I wasn’t offered a refurbished room until I asked specifically if any were available after I had already checked in. Old room was very dated, had a creaky floor, tap dripping and whistling extractor fan in bathroom. I’m not sure if the newer room we had was same grade as much smaller room size and double rather than king size bed. Decor much better and bathroom nice. Breakfast buffet was poor, my partner gave the full English 3/10 - quite a small portion served. machine coffee like dishwater - not proper filter coffee. Service was good but there were less than 10 people dining so not sure how it would be on a busy day with one staff member. Plus point was free parking and only 10 minute walk into town. Would maybe go back when renovations completed. "

"Very well located in centre of all attractions. Excellent breakfast. Very clean room and friendly staff. "

"5 star all round"