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Los Alcatraces

3.0 star property
Travelers enjoy the outdoor pool at Los Alcatraces, savor local cuisine at the on-site restaurant, and return to rooms with cable TV and daily housekeeping service

Choose dates to view prices

Set in El Pueblito, Los Alcatraces offers a peaceful setting with an outdoor pool and restaurant. Guests enjoy WiFi, cable on 30-inch TVs, and free parking. Daily housekeeping keeps rooms fresh and comfortable.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM

Early check-in subject to availability

Early check-in fee: MXN 200

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: MXN 200

Special check-in instructions

The property charges 16 percent for credit card payments

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 165 for adults and MXN 165 for children
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 200 (subject to availability)
  • Credit card charges are subject to a surcharge of 16 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Los Alcatraces have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–7:00 PM.

Is Los Alcatraces pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Los Alcatraces?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Early check-in is available for a fee of MXN 200 (subject to availability). After-hours check-in is not available.

What time is check-out at Los Alcatraces?

Check-out is at 11:00 AM. Late check-out is available for MXN 200 (subject to availability).

Where is Los Alcatraces located?

Located in El Pueblito, this hotel is within 3 mi (5 km) of Balvanera Industrial Park, Parque Canino Piramides, and El Cerrito Archaeological Zone. Museo de Sitio El Cerrito and Parque Canino Omar Herrera are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

8.0

Cleanliness

8.8

Amenities

7.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 2 out of 4 reviews
Rating 8 - Good. 0 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

Reviews

Verified

2/10 Terrible

Fernando

Disliked: Staff & service
No puedo evaluar la propiedad debido a que no respetaron mi reserva. Hice una reserva con anticipación, confirmé mi llegada horas antes, llegamos al hotel a las 3 de la mañana y además de que no nos quisieron recibir, muy molestos nos dijeron que no habíamos quedado en nada, que por favor nos retiraramos y que no tenían habitaciones disponibles. Se supone que es un servicio de hospedaje y que te deben atender las 24 horas del día. Fue frustrante pues a esa hora tuvimos que empezar a buscar hospedaje. Por fortuna hay hoteles que sí laboran las 24 horas y que su personal no se molesta porque llegas de madrugada madrugada.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Jose Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención del Sr. Isaac y de todo el personal, muchas gracias!
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

aldo daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Verified

6/10 Okay

Rene

Disliked: Room comfort
Stayed 1 night in Apr 2022