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Serena Village
3.0 star property

Comfortable hotel with pools and private beach

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Serena Village

Photo gallery for Serena Village

Private beach nearby, white sand, beach shuttle, sun loungers
Food court
Television
Tempur-Pedic beds, individually furnished, desk, laptop workspace
Bathroom

Overview of Serena Village

Reviews
5.2

Popular amenities

  • PoolPoolPool
  • Pet friendlyPet friendlyPet friendly
  • Parking includedParking includedParking included
  • KitchenKitchenKitchen
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning
The price is P 6,844
Price available on 05/06/2024

Explore the area

Map
Carretera 106, Punta Cana, La Altagracia, 23000
  • Popular LocationDowntown Punta Cana7 min drive
  • AirportPunta Cana (PUJ-Punta Cana Intl.)16 min drive
  • Popular LocationBavaro Beach24 min drive
  • Popular LocationPunta Cana Beach26 min drive
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Room options

View all photos for Basic Apartment, 1 Bedroom, Kitchen, Pool View

Tempur-Pedic beds, individually furnished, desk, laptop workspace

Basic Apartment, 1 Bedroom, Kitchen, Pool View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Private pool
Air conditioning
Connecting rooms available
Kitchen
  • 74 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Kitchen

Tempur-Pedic beds, individually furnished, desk, laptop workspace

Premium Apartment, 2 Bedrooms, Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 94 sq m
  • Sleeps 7
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

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About the neighborhood

Punta Cana

Located on the boardwalk/promenade, Serena Village is in Verón neighborhood and is connected to a shopping center. Shoppers can check out Downtown Punta Cana, while everyone can enjoy the natural beauty of Bavaro Beach and Cabeza de Toro Beach. Juanillo Beach and Punta Cana Beach are two other places to visit that come recommended. Discover the area's wildlife on a nearby safari, or try your luck with game drives.
Visit our Punta Cana travel guideOpens in a new window

What's nearby

  • Downtown Punta Cana - 7 min drive
  • Cabeza de Toro Beach - 14 min drive
  • Dolphin Island - 15 min drive
  • Bavaro Beach - 24 min drive
  • Punta Cana Beach - 26 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 16 min drive

Restaurants

  • Mixology Bar Lab - 7 min drive
  • Panoche - 5 min drive
  • KFC - 7 min drive
  • Licormart Cash And Carry - 8 min drive
  • Comedor Mary - 5 min drive

About this property

Serena Village

Family-friendly hotel revitalized in 2019 and located near Downtown Punta Cana
Located close to Bavaro Beach and Cabeza de Toro Beach, Serena Village provides a beach bar, a free grocery shopping service, and a terrace. With a white sand beach, sun loungers, and a beach shuttle, this hotel is the perfect place to soak up some sun. Enjoy onsite activities like basketball and volleyball. Stay connected with in-room WiFi (surcharge), with speed of 25+ Mbps, and guests can find other amenities such as a firepit and a garden.
Other perks include:
  • 8 outdoor pools and a children's pool, with free cabanas and sun loungers
  • Free self parking
  • An outdoor tennis court, airport drop-off service (surcharge), and access to a nearby health club
  • Express check-out, wedding services, and a banquet hall
Room features
All guestrooms are individually furnished, and boast comforts such as private pools and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Bathrooms with showers and toilet paper
  • Balconies, separate sitting areas, and separate dining areas

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per day); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 3:00 PM to 7:00 PM on request
  • Area shuttle (surcharge) up to 10 km
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • A beach bar
  • Private picnics

Things to do

  • 8 outdoor pools
  • Basketball
  • Children's pool
  • Evening entertainment
  • Outdoor tennis court
  • Playground
  • Volleyball

Family friendly

  • 8 outdoor pools
  • Children's games
  • Children's pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room washer/dryer
  • Living room
  • Playground
  • Private in-room pool
  • Separate in-room dining area
  • Trampoline

Conveniences

  • Grocery/convenience store

Guest services

  • Change of bedsheets (on request)
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 32 buildings
  • 4 floors
  • Banquet hall
  • Built in 2014
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Tempur-Pedic mattress

Bathroom

  • Private bathroom
  • Shower
  • Toilet paper
  • Towels

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Oven
  • Rice cooker
  • Separate dining area

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay
  • A damage deposit of USD 100 will be collected before check-in.
  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 10 per day (rates may vary)
  • Fee for in-room wired internet: USD 10 per day (rates may vary)
  • Airport shuttle fee: USD 25 per room
  • Airport shuttle fee per child: USD 25 (up to 17 years old)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day
  • Electricity fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges consumption-based electricity fees.

We should mention

Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serena Village Apartment Punta Cana
Serena Village Apartment
Serena Village Punta Cana
Serena Village Hotel
Serena Village Punta Cana
Serena Village Hotel Punta Cana

Frequently asked questions

Does Serena Village have a pool?

Yes, this property has 8 outdoor pools and a children's pool. Pool access is from 9:00 AM–8:00 PM.

How much does it cost to stay at Serena Village?

As of Apr 28, 2024, prices found for a 1-night stay for 2 adults at Serena Village on May 8, 2024 start from P 6,844.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serena Village pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 20 lbs per pet.

How much is parking at Serena Village?

Self parking is free at this property.

What time is check-in at Serena Village?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Early check-in is available for a fee of USD 50 (subject to availability). Late check-in is available from 7:00 PM– 10:00 PM for a fee of USD 50.

What time is check-out at Serena Village?

Check-out is at 11 AM. Late check-out is available for USD 50 (subject to availability).

Does Serena Village provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 3 PM–7 PM on request. A fee of USD 25 per room applies.

Where is Serena Village located?

Located on the boardwalk/promenade, this family-friendly hotel is within 9 mi (15 km) of Downtown Punta Cana, Bavaro Beach, and Cabeza de Toro Beach. Juanillo Beach and Punta Cana Beach are also within 12 mi (20 km).

Serena Village Reviews

Reviews

5.2
Rating 10 - Excellent. 6 out of 29 reviews" "
Rating 8 - Good. 2 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 11 out of 29 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wanted to charge for internet and electricity. Do not stay here.
Stayed 10 nights in Aug 2020

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
My worst stay
First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Not value for my money
Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in May 2019

2/10 Terrible

JJ, Tampa, FL

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for . . .
The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
Stayed 1 night in Oct 2018

6/10 Okay

Geraldine, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Stayed 1 night in Jul 2018